Division Budget Manager jobs in Chattanooga, TN

Introduction

Overview

A fast growing privately held home builder in the Knoxville area is seeking an experienced Customer Service / Warranty Manager to join one of its fast-growing construction team. The ideal candidate will possess national or regional new home production homebuilding customer service/warranty and direct leadership experience.

Highlights of the Division Customer Service/Warranty Manager:

• Growth: Company is growing exponentially – New position open due to organic growth
• Stability: Privately held organization with capital allocated to growing the Chattanooga and Knoxville markets among others - The Company’s success is not measured by company stock market performance
• Compensation: Competitive base salary plus bonuses and year-end profitability bonuses
• Autonomy: Open book management and schedule flexibility

Compensation for the Area Construction Manager:

• Full-time salary plus semi-annual performance bonuses and vehicle allowance (or company truck provided)
• Total compensation potential: up to $150,000

Responsibilities

• Supervise, coordinate, plan and direct warranty activities of the Customer Service Technicians, Customer Service Assistants and other staff as assigned to ensure delivery of quality products to customers
• Develop and maintain updated Customer Service department policies and procedures
• Recommend changes to products or services to fulfill customer needs
• Total involvement with training, communication, and development of all Customer Service personnel
• Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Technicians for working each claim
• Review monthly service department budget, and track budget versus actual spend
• Review and approve all warranty department invoices
• Constantly work toward lowering average completion time for requests and service satisfaction for homeowners
• Generate reports to manage the current number of “outstanding” and “completed” warranty service requests per community, per Customer Service Technicians
• Meet with homeowners and/or subcontractors to resolve escalated warranty disputes/issues
• Review service issues related to production technique and products and make recommendations on improved processes, policies, and products
• Hold trade partners accountable for days to complete tickets and service expenditures

Requirements

• 2 years of experience leading customer service/warranty and/or construction teams - residential new home production experience required
• Associates or Bachelor’s degree preferred; high school diploma or G.E.D. required
• Valid Driver’s License