Document Control Analyst jobs in Buffalo, NY

Title: HIVE Inventory Control Analyst

Status: Exempt

Why This Role is Important:

Navigating the healthcare system can be very confusing. Where should you go? How much will you have to pay? Will the service be covered? Is this doctor good? These are just a few questions members often have when seeking care. Aither's HIVE Inventory Control Analyst will support the team by prioritizing advocacy assignments and providing support through the members healthcare journey.

What You'll Do:

• ● Manage Connect advocacy Boards
• ○ Daily review of boards to ensure appropriate priority setting and follow-up is occurring according to SOP
• ○ Add checklist items if needs are identified during review
• ○ Triage and prioritize ticket assignments to ensure appropriate and timely workflow
• ○ Assign daily assignments if tickets are not worked timely
• ○ Follow up with assignments and advocates to ensure work is being completed
• ○ Complete strategic assignments if advocates are not available
• ○ Support and mentor advocates with advocacy assignments regarding cost containment solution process’
• ● Add CMS auths to tickets each day
• ● Assist with the development and documentation of standard operating procedures for the team
• ● Be available to assist team with problem solving of difficult cases
• ● Assign emails in the Aither Advocate mail box to team members
• ○ Monitor to ensure emails are addressed and resolved in a timely manner
• ○ Complete emails if advocates are not available
• ● Support the onboarding of new team members
• ● Assist with calls to maintain acceptable call standards
• ● Work ticket as applicable
• ○ Individually assigned tickets
• ○ Escalated tickets
• ○ Support on challenging tickets
• ○ Research on tickets for advocates
• ● Support Advocates on cost containment strategies.

WhatYou'll Bring::

• ● High school diploma or GED required
• ○ Associates Degree preferred
• ○ Knowledge of CPT codes, ICD-10 codes and Medical Terminology a plus
• ● Experience with lots and lots of phone calls, coming in and going out
• ● Ability to remain patient, level-headed and cool under pressure
• ● Critical thinking and the ability to direct assignments and ensure they are being completed timely
• ● Talent to communicate clearly - when you explain it, people get it
• ● PC and Windows experience
• ● Desire to help people and get them to those ah! moments
• ● A love for taking on difficult situations and finding creative solutions
• ● Natural talent for digging until you find a solution
• ● The attitude that anything worth doing is worth doing right - every single time
• ● Talent for ensuring nothing falls through the cracks on your watch
• ● Strong self management and time management skills
• ● Ability to maintain confidentiality
• ● The motivation to learn and constantly improve processes
• ● Mindset of a team-player - you'll be ready to jump in and help on any Aither task
• ● Based on business needs, hours outside your normally scheduled shift may be required
• ● Monday-Friday 830am-5pm EST work week
• ● Compensation Range: $40,000 - $60,000

Physical Requirements

• Prolonged period sitting at a desk and working on a computer and the ability to lift 15 pounds.

As an Equal Opportunity / Affirmative Action Employer, Aither Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Aither Health will not tolerate discrimination or harassment based on any of these characteristics. Aither Health encourages applicants of all ages.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Amherst, NY: Relocate before starting work (Required)

Work Location: Hybrid remote in Amherst, NY