Document Imaging Supervisor jobs in Trenton, NJ

Introduction

Overview

There’s never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance in New Jersey.  

Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered competitive compensation.

The Mail & Imaging Workforce Supervisor will be responsible for managing daily Mail & Imaging operations while overseeing staff. This includes, but is not limited to, working closely with the staff to complete the department’s shared goals, have an awareness of job responsibilities, and daily tasks. 

Responsibilities

• Oversee the daily operation of the department by working closely with Mail & Imaging Supervisor(s) and staff in all offices. 
• Provide support, training and mentoring for staff in a positive manner.
• Ensure the expected customer service levels are met by closely monitoring the daily workflows and SLAs.
• Ensure staff follow department and company policies and procedures.
• Take appropriate action to resolve performance or procedural issues and properly maintain interim notes. Inform the Assistant Administrator of any issues.
• Mediate problems encountered by the staff and resolve conflicts.
• Manage absences and PTO requests.
• Develop a strong understanding of the entire department’s business processes and workflows.
• Continuously monitor and update procedures to provide the best possible service.
• Create and provide Management with the necessary schedules concerning assigned responsibilities.
• Work with Management to promote teamwork across the entire department.
• Identify staffing needs and make recommendations to Management.
• Complete performance reviews for direct reports.
• Monitor incoming mail and report any inconsistencies to the Assistant Administrator.
• Complete appropriate internal reports and daily production logs including individual employee statistics.
• Perform other duties as assigned.

Requirements

• Experience in a Document Management or Mail Processing Environment strongly preferred.
• Strong organizational skills required.
• Strong interpersonal skills required.
• Effective verbal and written communication skills required.
• Self-motivated and demonstrates initiative.
• Strong attention to detail required.
• Ability to focus on solutions.
• Forward thinking.
• Knowledge of Microsoft Office products.
• High school diploma or GED; College degree is a plus.
• Management experience is preferred.

The salary range for this for this role is $45,000 – 50,000. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.