Documentation Specialist jobs in Kansas City, MO

Allergy and Asthma Specialists of Kansas City has an opening for a full-time Front Office Associate** to join its growing practice in the Kansas City, Missouri Northland. A patient-first practice dedicated to providing knowledge-based care and responsive patient services, the successful new team member will demonstrate:

· Patient satisfaction as a top priority by listening to connect with empathy, compassion and care.

· A desire to pursue up-to-date knowledge of best practices and openly sharing with the team.

· A commitment to serve patients, their families, the community and workplace colleagues with a positive, professional demeanor.

Job Duties:

· Set a welcoming atmosphere by greeting patients and guests with a smile and in a cheerful, courteous manner.

· Maintain a “how can I help” attitude at all times.

· Check patients in and out of the clinic; verify personal and insurance information; collect and record payments; answer patient questions and address concerns.

· Schedule appointments.

· Promptly answer phones and respond to caller’s needs.

· Maintain schedule clinic and minimize patient wait time by notifying medical staff of patient’s arrival. Notify patient of service delays when necessary.

· Exercise empathy and compassion to comfort anxious patients.

· Monitor waiting area for cleanliness.

· Protect patients’ rights by maintaining confidentiality of medical, personal and financial information.

· Follow policies and procedures, suggesting improvements as needed.

· Actively participate in staff meetings and team culture.

Qualifications/Skills

· Ability to multi-task, handle high volume scheduling and maintain composure under stress

· Team spirit to switch tasks and support colleagues when needed

· Attention to detail and quality focus

· Previous medical office and front desk experience preferred

· Basic computer skills required

· Knowledge of EMR system; NextGen experience a plus

· High school diploma required

Allergy and Asthma Specialists of Kansas City strives to be the healthcare practice of choice for patients seeking care, management and treatment for allergy, asthma, sinus disease and primary immunodeficiency disorders. We hire team players and offer a rewarding work environment with a competitive salary.

Average hours per pay period which is every 2 week are 40 to 48

**Other titles to consider: Patient Concierge, Patient Experience Associate, Patient Service Associate, Front Desk Associate

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 20 – 25 per week

Schedule:

• Day shift
• No weekends

Work setting:

• In-person

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person