Documentation Supervisor coordinates the production of functional, configuration, and user interface documentation for computer software and hardware products. Collaborates with technical teams to prepare accurate content. Being a Documentation Supervisor reviews edits and approves the final content. Ensures that standardized documentation methods and tools are deployed and that required document control procedures are employed. Additionally, Documentation Supervisor monitors project deliverables and timelines to ensure on-time delivery of release notes, manuals, and online content. Requires a bachelor's degree or equivalent. Typically reports to a manager. The Documentation Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Documentation Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
UnityPoint at Home
Documentation & Review Specialist
Urbandale, IA
Monday-Friday 8:30AM-5:00PM
Full-time benefits
Reviews all paperwork and patient accounts for accuracy in billing and rental equipment on an ongoing basis and functions as a quality assurance resource to Home Medical Equipment Department. Reviews and manages all necessary documentation needed for billing equipment/supplies to insurance
Departmental Support
• Reviews all paperwork for accuracy, noting any missing or incomplete data and forwarding to appropriate person for completion when necessary.
• Confirms delivery tickets on a daily basis. Tickets must be entered into system on a timely, consistent manner to allow for prompt payments after money is booked to the system.
• Works the Billing Review queue on a daily basis.
• Reviews all documentation to identify any qualification issues.
• Works reports and held bills log to monitor accounts on hold due to documentation.
• Works queues to monitor CMN/SMN hold, authorization hold, qualify status, compliance status to keep revenue hold at a minimum.
• Works all incoming payer audits, recording information appropriately.
• Books charges for services/equipment rendered into the system accurately and completely.
• Assists with specific aspects of FDA guidelines and current accrediting agency to ensure paperwork meets expectations from these agencies.
• Functions as a quality assurance resource to HME
• Reviews patient accounts for accuracy in billing and rental equipment on an ongoing basis.
• Manages all necessary documentation needed for billing equipment/supplies to insurance. This may include, but is not limited to, SMN/CMN’s, sleep studies, nursing and physician records, authorizations, patient letters and physician letters.
• Manages PAP downloads for patient compliance when required.
• Manages necessary documentation for CHAP and/or FDA requirements such as annual oxygen prescription renewals.
• Reviews and tracks payer audits to provide necessary documentation for payment.
• Serves as the liaison between order entry and billing.
• Maintains current knowledge of carrier specific requirements by attending workshops, reading newsletters, and acting as a liaison in carrier meetings and sharing information with other HME personnel.
• Specified employees will manage consignment paperwork. This will include patient entry, order and ticket entry, ticket confirmation and review. Some CMN/SMN management will be included in the consignment process.
• Meets measures as determined and required for job productivity and performance improvement.
Customer Services
• Communicates identified problems to appropriate staff to assure follow up is completed to expedite claims and ensure timely and accurate payment.
• Works with HME staff to educate on any documentation updates or concerns
• Collaborates with management team to identify and prioritize quality improvement strategies that affect company operations.
• Follows up with physicians on any delinquent documentation.
• Employee is responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephone messages, promptly, accurately, and professionally; attending staff meetings as scheduled or viewing videotapes of those meetings; asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces to stay aware of UnityPoint at Home programs and initiatives
Education:
Experience:
Why UnityPoint Health?
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
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