Donor Research Coordinator jobs in Long Beach, CA

POSITION TITLE: Donor Data Management Coordinator, Donor Data Operations Center

LOCATION: The Salvation Army, 2707 E. Van Buren Street, Phoenix, Arizona

SUPERVISOR: Territorial Director, Donor Data Operations Center

STATUS: Fulltime Hourly (Non-Exempt)

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Associate degree; Bachelor's degree preferred
• Two year's full-time experience performing data management in a CRM or ERP
• Two year's full-time experience performing auditing, quality control or data hygiene functions in a performance metrics environment
• Knowledge of and support for the mission and philosophy of The Salvation Army
• Working knowledge of integrated database management applications including use of reporting tools and models
• Highly proficient in the use of Microsoft Outlook, Word, and Excel
• Strong computer navigation and keyboarding skills
• Strong 10-key skills
• Detail-oriented, highly organized, precise, and efficient
• Demonstrated ability to set priorities and independently problem solve
• Experience in accurately interpreting financial-related and accounting transactions and records
• Demonstrated ability to meet deadlines within a metrics-driven environment
• Excellent verbal and written communication skills, strong reading comprehension, and exceptional use of spelling, grammar, and punctuation
• Ability to communicate in a knowledgeable and professional manner with all levels of management, the public, peers, and individuals from diverse backgrounds
• Employment contingent upon successful completion of a background check

RESPONSIBILITIES:

1. Maintain professional and technical knowledge of gift processing through regular posting of all batch types. This includes, but is not limited to:
   • Process electronically transmitted batches, inputting text-based and numerical donor and transaction data
   • Create manual batches from source documents
   • Search for and/or create new donor records
   • Maintain donor database, update record addresses and donor attributes, and merge records as necessary
   • Perform adjustments and reversals
2. Perform continual quality control audits on posted gifts and batches by utilizing Portfolio reports and applying internal operating protocols, business rules, and documentation, ensuring compliance with territorial business rules
   • Record quality issues, identify patterns of inaccuracies, and recommend instructions for review by individual processors to decrease instances of errors
   • Prepare audit and control reports by collecting, analyzing, and summarizing operating information and performance metrics trends
   • Conduct systematic reviews of territorial business rules and documentation to maintain internal control systems, updating documentation when necessary, and recommend new policies and procedures focused on continuous improvement
   • Appraise adequacy of internal control systems, recommend new Portfolio Quality Control Reports for use by individual processors, and monitor the use of Quality Control Reports to ensure the result of utilization is increasing DDOC efficiencies and reducing errors
3. Perform system imports and exports, and create reports as needed to correct inaccurate data or normalize data to meet required standards
4. Comply with all security policies regarding confidentiality of donor financial information
5. Meet or exceed productivity requirements
6. Other duties as assigned

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

This position is primarily sedentary and requires the ability to remain at a keyboard for periods of up to two hours with minimal interruption. Ability to operate a keyboard is essential. Ability to operate under stressful working conditions in a rapidly changing work environment with multiple priorities is required. The employee must occasionally lift up to 50 pounds.