EAP Coordinator jobs in Tucson, AZ

Company Description

CNSI, Kepro, and Espyr are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Description

As a Licensed Clinician, you will provide a full range of Employee Assistance Program (EAP) services for employees, managers, and the employer organization. The position requires work on-site 4 days a week with 1 day virtual. 

Responsibilities:

• Consistently provide exceptional and proactive services as a Licensed Clinician, ensuring smooth integration with Espyr operations and accounts.
• Provide direct counseling, critical incident response services, training or psychoeducational presentations, and outreach services that create awareness of EAP services.
• Make referrals to treatment services where appropriate ensuring a satisfactory client experience with the transition from EAP services to treatment services.
• Refer to community resources as needed to support clients’ well-being and mental health.
• Comply with all Clinical and Professional protocols, processes, and Espyr policies.
• Understand the scope of EAP services and as needed communicate that scope to external parties including clients, managers, and other support staff.
• Consult with Espyr supervisors concerning clinical case staffing and high-risk cases.
• Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Espyr policies and practices.
• Create and manage productive and positive working relationships with local points of contact.
• Display excellent teamwork, communication, and collaboration with the account manager and other Espyr staff.
• Work in collaboration with other internal and external stakeholders always displaying professionalism.
• Using a consultative approach, establish effective relationships with our clients and proactively collaborate on opportunities for product enhancement, and optimization services to meet the client’s specific needs.
• Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization.
• Maintains security of area/materials/ private information. This includes both physical/virtual storage and filing.
• Maintain a professional demeanor with customers and co-workers to represent Espyr’s values and standards.
• Perform daily duties, and undertake, and complete related projects in the area of expertise with minimal supervision.
• Additional related projects/tasks/duties as assigned by the position’s manager.

Qualifications

Required Experience/Qualifications:

• An active, unrestricted Independent Arizona License in the behavioral healthcare field (e.g., LCSW, LPC, LMFT).
• Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field.
• Two or more years professional experience in the EAP/mental health/substance abuse/behavioral health field.
• Ability to pass a federal security clearance for a non-sensitive/high risk public trust position.
• Includes fingerprinting and a background investigation that covers a seven-year investigative scope.

Preferred Experience/Qualifications:

• Cultural competency in working with law enforcement clients.

Additional Information

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.