EAP Manager jobs in Ann Arbor, MI

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

Status: Full Time

Location: Travels between West Bloomfield/Rochester Hills/Southfield, and Novi locations

Hart Medical Equipment offers a competitive salary and benefits package. EOE

SUMMARY: Ultimate responsibility for the overall operations of their branch / department. Works closely with other managers and executive leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Will lead branch/department by demonstrating leadership which will include engaging with staff in the branch/department, training, problem solving, and assisting customers as needed.
• Interview, hire, evaluate, discipline and motivate appropriate personnel.
• Delegate job responsibilities efficiently and insure that delegated tasks are carried out properly.
• Work closely with company leadership in developing and meeting company goals and objectives.
• Ensures all areas of responsibility are survey ready at all times.
• Knowledgeable of and responsible for current company policies and procedures as they relate to the above duties.
• Accountable to manage to budget and adjust operations to meet financial performance.
• Must maintain a genuine care and concern for patients and their families.
• Collaborates and supports sales/referral relationships.
• Assists with Performance Improvement activities and outcomes.
• Oversee daily activities of the warehouse to ensure our customer’s needs are met.
• Manage customer service requests promptly and resolve issues quickly.
• Communicate with dispatch and drivers to ensure efficient delivery of products.
• Manage an accurate inventory.
• All other duties as assigned by Management.

SUPERVISORY RESPONSIBILITES

This position will supervise either one or multiple locations and departments.

QUALIFICATIONS

To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High School Diploma or General Education Degree (GED). A college degree preferred.
• Five (5) years of experience or combination of experience/education preferred.
• Leadership experience preferred.
• Must have a background in the home medical equipment industry, including equipment, payer sources and legal aspects and/or training.

Skills & Abilities

• Must command a strong knowledge of the DME industry, services, and, operations with a good knowledge of medical terminology. 
• Must be able to work with all levels of staff and be able to delegate and follow-up. 
• Sound organizational skills with the capacity to prioritize and multi-task to ensure deadlines are met
• Ability to creatively solve problems in a fast-paced environment
• Demonstrated ability to anticipate business needs, think proactively and respond appropriately
• Exhibit a sense of urgency and focus on results
• Self-motivated  and disciplined team player
• Detailed oriented and able to oversee details in all operating and general personnel positions within the company. 
• Able to communicate clearly and accurately both verbally and in writing.
• Professional self-presentation
• Willing to work varying schedules as business dictates

Language Skills

English (verbal, written)

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using a calculator.

Analytical & Problem Solving Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

This position may require driving to different offices on a regular basis in all seasons of weather.

COVID-19 considerations:
PPE is provided to all employees.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.