EAP Manager jobs in New York, NY

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

What you’ll be doing:

• Lead mental health clinicians who are dedicated to specific customers
• Supervise and direct team in activities such as assessment and referral, ongoing case management, crisis counseling, and on-site or virtual group programs and training.
• Ensure that timely and effective Critical Incident Response is delivered as needed
• Hire, onboard, train, deliver feedback, conduct team and 1:1 meetings, and support the professional growth of teams.
• Develop team productivity benchmarks and monitor workloads. 
• Focus on continuous quality improvement, clinical excellence, and solution-oriented problem solving.
• Create or update EAP clinical policies in partnership with the Clinical Director and ensure the team complies with laws, regulations and ethical standards. 
• Be a clinical liaison with clinical operations, sales, product, and partnership success teams to develop and improve EAP services and programs.
• Collaborate in the development and delivery of programs and presentations to membership for customer accounts, as well as various other marketing and informational initiatives.
• Be a point of contact with EAP clinical vendor partners as assigned.

What we expect from you:

• LCSW, LPC, LMFT, or equivalent independent licensure.
• 10 years of behavioral health experience including EAP and management consultation experience.
• 5 years of experience managing multi-functional clinical teams.
• SAP qualified preferred
• CEAP certification preferred.
• Excellent verbal and written communication skills.
• Understanding of HIPAA as well as EAP best practices.
• Comfortable in amorphous environments and with constantly evolving responsibilities.
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.

The target salary range for this position is $97,700 - $114,500 , and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Benefits of working at Spring Health:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 access to One Medical
• 20 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents
• Unlimited paid time off in addition to 12 paid holidays throughout the year
• 4-4.5 months of fully paid parental leave 

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• $200 per year donation matching to support your favorite causes

Diversity, Equity, and Inclusion

At Spring Health, one of our main values is that our members come first. In order for our members to truly come first, we must reflect the diversity that we see in our members. For them to have genuine advocates, we must embrace different backgrounds to promote inclusion and belonging within our team. 

• Our team members have created five employee resources groups who meet on a monthly basis to provide professional development, community building, celebrate cultural milestones, and support company goals. Our current ERGs are:
• OutSpring - For our LGBTQIA* team members and allies
• Black Employee Coalition- For our Black or African American team members and allies
• Women At Spring - For team members that identify as women and allies
• OffSpring - For team members that are parents or having caregiving responsibilities and allies
• Spring Healthy - For team members that want support with nurturing their physical, mental, and emotional health

Our Values

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

• Members Come First: We are genuine member advocates.
• Move Fast to Change Lives: We build with urgency and intention.
• Take Ownership: We extend trust and hold ourselves accountable.
• Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.
• Science Will Win: We will achieve impact by innovation and evidence based frameworks.
• Candor with Care: We are open, honest and empathetic.

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.