EDP Auditor jobs in Binghamton, NY

*Shifts are 11pm-7am weekdays and weekends

Our Holiday Inn Express in Gibson, PA needs a Night Auditor to serve as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you. However, we’re willing to train the right applicant.

Night Audit responsibilities

Answer the phone at the front desk to respond to current and prospective guests’ needs

Book reservations for individuals, families and groups as required
Greet walk-in guests and guests with reservations when they arrive at the front desk
Schedule special services, such as spa treatments, when guests inquire
Refer guests to local amenities and venues
Communicate guests’ requests and complaints to the appropriate department

Night Audit skills:

High school diploma/GED required
4 years’ customer service experience preferred.
Excellent oral and written communication skills.
Friendly phone manner a must.
Willingness to work nights, overnight, weekends and holidays.
Familiarity with the hospitality industry a plus.
Ability to pass background check.
Willingness to maintain confidentiality.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person