EHR Application Analyst, Sr. jobs in Tacoma, WA

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary starting at $76,883 - $88,416 DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The Application Support Analyst will perform technical and skilled duties in the operation of enterprise, client/server and desktop computer systems and networks. The position will provide technical support for multiple on-premises, cloud, and peripheral equipment on enterprise computing systems. The position will work on a project team and individually.   

The IT Application Support Analyst will support software systems that reach across multiple casino and resort operational areas and technical platforms that includes the technical installation, training, support as well as administration and troubleshooting support of windows platforms and SQL servers. Industry specific knowledge of products such as SG CMP, SDS, Inform HMS, InfoGenesis, Everi, Red Rock, applications experience desired.

WHAT YOU’LL DO

• Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort (MCR).
• Provide leadership and mentoring to other IT Application Support Analyst, and IT Support Technicians including Coordinating and reviewing the work of others, training, and coaching.
• Facilitating problem solving through best practices.
• Resolve complex hardware and software malfunctions.
• Schedule and facilitate end user training.
• Schedule and facilitate application testing and validation.
• Integrate and interface hardware or software.
• Make technical presentations internally and to outside departments.
• Determine performance, capacity, and utilization for system components.
• Assist in planning migrations to new or improved hardware and software products.
• Monitor application changes and additions to the systems.
• Monitor service levels.
• Monitor vendor remote access.
• Monitor access of secure IT locations to ensure IT policies and procedures are followed.
• Research new or updated technology.
• Act as liaison between IT Operations and other functional units for escalation purposes.
• Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Perform other job-related duties as assigned.

WHAT YOU’LL BRING

• A Bachelor’s degree (Preferred in Engineering, IS or Technical Degree).
• Three (3) years of on-the-job experience in a technical field.
• PMP Certification preferred.
• Lean Six Sigma Green Belt/ Black Belt preferred.

HOW YOU’LL BE SUCCESSFUL
 

• Knowledge of project management methodologies.
• Knowledge of business processes and the application of technology in achieving business objective.
• Skilled in maintaining a high degree of political sensitivity, astuteness, and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• Skilled business acumen, including industry- and domain-specific knowledge. Familiarity with industry trends and innovation.
• Ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Ability to present in both technical and non-technical terms in all verbal and written communications.
• Ability to develop and communicate the program objectives, lead, inspire, and motivate staff, and maintain alignment with the business strategy.
• Ability to read, write, and speak English fluently, with advanced verbal and written communications skills.
• Ability to present information in both technical and non-technical terms.
• Ability to exhibit analytical, negotiation, diagnostic and problem-solving skills.
• Ability to operate in a self-directed environment.
• Ability to direct/supervise the work of others.
• Ability to foster a positive work environment by promoting teamwork, open communication, and collaboration.
• Ability to prioritize multiple tasks while maintaining deadlines.
• Ability to effectively communicate and resolve conflicts among team members, which may include internal/external Guests.

WHAT TO EXPECT 

• Availability – Ability to work 40 hours per week on-site, primarily Monday – Friday, dayshift. Some holidays, weekends, and nights may be required to support a 24/7 operation. Must maintain on-call rotation.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.