EHR Project Manager, Sr. jobs in Utica, NY

The EHR Systems Administrator plays a crucial role in maintaining, optimizing, and continuously improving ICAN’s electronic health record system and data systems with departmental collaboration. This role involves collaborating with all agency departments but with an emphasis on IT, HR and finance staff to ensure the efficient and secure use of EHRs in the provision of health service documentation. The EHR Systems Administrator will be responsible for configuring, troubleshooting, and enhancing EHR systems, as well as ensuring compliance with relevant regulations with the help of the Quality Improvement and Compliance Departments. The EHR Systems Administrator will maintain data storage; assess database design; and gather, organize, and interpret statistical information based on the data within agency EHR. They will promote the philosophy and mission of the agency by performing the following duties.

Duties & Responsibilities:

• Participate as a key member of the core implementation team charged with successfully implementing and supporting an EHR system by becoming a subject matter expert in the functionality of the electronic practice management and electronic medical records software. Certification may be required.  
• Serve as the main point of contact and application subject matter expert for the agency staff during the implementation process; on site go-live support and post implementation phase, including optimization.  
• Act as a liaison for the Finance Department, Quality Improvement Department, HR, IT and Foothold Technologies. 
• Coordinate with program and project managers to enhance the user experience, data tracking and analysis, and quality monitoring of the program. 
• Prepare recommendations and/or alternatives that address existing and potential areas of improvements in operations, collaborating with program staff.  
• Create, utilize, and implement customized training curriculum to train and instruct the agency staff on the use the features of the EHR. 
• Participate in the planning, design, development and deployment of new application modules and enhancements to existing applications. 
• Resolve issues directly and remotely utilizing training and provided documentation. 
• Help develop reporting data and complete data entry to effectively meet ICAN Strategic initiatives including project performance, efficiency, capacity, and financial sustainability. Structure and collaborate with program large data sets to find usable data. 
• Additional duties may be assigned, on an as needed basis.

Education/Experience: 

• Minimum of a Bachelor’s Degree required in Human Services, Healthcare Administration, Health Leadership or related fields.
• A minimum of 3 years’ experience with EMR / EHR system assisting with system implementation and support is required.
• Operational experience with EMR / EHR system(s) preferred.
• Previous experience with workflow analysis/documentation, end-user training/support and system testing preferred.
• Experience with instructional design and curriculum/training material development preferred.