Electric and Gas Operations Manager jobs in Madison, WI

POSITION PURPOSE

The Supervisor of Electric Operations is responsible for overseeing and managing all aspects of the Company's electric construction projects. This role involves coordinating the activities of construction crews, ensuring adherence to safety regulations and project deadlines, and maintaining quality standards.

DUTIES AND RESPONSIBILITIES

• Supervises effective and efficient use of the resources responsible for construction, operation, maintenance, and repair of the Company's electric distribution system, with emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance.
• Evaluates work performance of Electric Construction and Operations' Line Technicians and provides feedback during employee performance appraisals.
• Actively participates in and supports the department's safety program by enforcing safety rules and attending and participating in regular safety meetings.
• Directs the work planning process including prioritizing workload, optimizing resources to meet work deadlines, securing job materials, and conducting site inspections while work is in progress.
• Monitors environmental issues and compliance as they relate to electric operations.
• Enforces work standards and operating procedures to ensure jobs are completed timely and in conformance with established specifications, industry regulatory requirements, safety practices, and procedures.
• Responds, as needed, to customer inquiries, concerns, and complaints promptly using principles of good customer service.
• Shares on-call responsibilities with other management personnel.
• Identifies and plans system switching in conjunction with the Distribution Operations Center.
• Coordinates Electric Construction and Operations' work activities with Engineering and Operations Scheduling for orderly transitioning of workflow between work areas.
• Supervises contractor personnel operating on Company property.
• Administers the International Brotherhood of Electrical Workers' (IBEW) labor contract and works to resolve initial grievances. Initiates appropriate disciplinary action when required.
• Uses KloudGin to complete and execute assigned service orders.
• Communicates with customers, contractors, and community officials concerning all aspects of utility construction, operations, restoration, maintenance, and service delivery.
• Provides backup supervisory coverage for Electric Operations' supervisory staff during absences or vacations.
• Performs additional administrative duties as assigned.

QUALIFICATIONS

Education and Experience

• High school diploma or equivalent required.
• Minimum of five years of experience in construction, operation, and maintenance of electric utility systems.
• Demonstrated leadership and communication skills, with the ability to effectively manage and motivate a diverse team.

Knowledge and Skills

• Able to plan, coordinate, and supervise work of field operations employees for safe, reliable, and efficient operation of the Company's electric distribution system.
• Good written and oral communications skills.
• Excellent interpersonal skills in maintaining good working relationships with a diverse employee group.
• Willing to work extended hours as required.
• Sound knowledge in operating all overhead and underground distribution line equipment.
• Working knowledge of and ability to learn construction specifications, rules, codes, laws, and regulations related to the electric industry.
• Must exercise considerable initiative and independent judgment in resolving day-to-day operating problems.
• Able to make good decisions in emergency conditions related to service and safety for customers and field personnel.
• Must be customer-oriented with the ability to demonstrate diplomacy and tact in resolving customer issues.
• Knowledge of necessary safety precautions and occupational hazards associated with operating equipment.
• Able to establish and maintain effective working relationships with contractors, government representatives, employees, and the general public.
• Must be able to interpret project plans, blueprints, maps, and diagrams to determine the equipment, materials, and supplies needed to complete the project.
• Sound organizational skills and the ability to manage multiple projects and competing priorities.
• Knowledge of principles, practices, and techniques of supervision, training, and performance management.
• Working knowledge of and the ability to administer the IBEW labor contract.
• Familiarity with tools, equipment, materials, and supplies needed for installing, maintaining, and repairing the electric distribution system.
• Must maintain a valid Wisconsin driver's license.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 163,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 176,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

• Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
• Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
• Preserve and protect our environment while providing affordable, reliable energy.
• Encourage and support economic and business development to keep our economy strong and vibrant.
• Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

• Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
• Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
• Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices Company-wide.
• Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is mostly onsite with a mix of office days and field visits. Our headquarters is in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.