Electric and Gas Operations Superintendent jobs in Fort Wayne, IN

Electric and Gas Operations Superintendent is responsible for managing work crews involved in construction, maintenance, and repair of electric and gas distribution systems. Plans and monitors work loads through crew supervisors. Being an Electric and Gas Operations Superintendent may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Electric and Gas Operations Superintendent typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Electric and Gas Operations Superintendent typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Distribution Operations Customer Support Associate-Representative
  • American Electric Power
  • New Haven, IN FULL_TIME
  • Job Posting End Date
    04-01-2024
    Job Summary
    This position is a field customer relations resource primarily focusing on new Distribution customers and customers who have changes in load while delivering opportunities for customer solutions for residential and commercial customers in an assigned territory. This position will be a liaison with those customers and our Distribution Operations Field Organizations. The geographic assignment will typically include a territory within a Distribution Operations District and other pertinent parameters. Incumbents in this position should demonstrate leadership abilities, and will generally be expected to manage customer expectations within the territory under some supervision and guidance. The position requires reactive response to customer and public inquiries, as well as proactive promotion of company energy services programs, products, and information.
    Job Description
    ESSENTIAL JOB FUNCTIONS:

    Financial Responsibility - Exhibits ability of understanding rates and tariffs in order to provide billing options/explanations and tariff analysis to meet the customer's needs. Seek additional revenue and growth opportunities. Monitor customer delinquencies to reduce charged-off accounts. Demonstrate ability in preparing billing corrections to remedy inaccurate billings. Maintain accurate reporting records.

    Technical Expertise - Possesses intermediate level knowledge and understanding of the distribution electrical system. Provide service reliability and power quality explanations to assigned customers. Demonstrates an understanding of meter technologies and applications.

    Energy Management - Assist customers on the effective and economical use of electric energy, including energy management tariffs. Proactively meet with assigned customers and promote products and initiatives that support our company's strategic goals, and provide business related coordination or assistance to assigned customers. Exhibits ability in understanding the company's residential and business energy efficiency programs, and markets them proactively. Work closely with our energy efficiency program managers and the implementation contractors. Attend meetings, seminars, and webinars to enhance knowledge. Participate in company-sponsored marketing opportunities at trade shows and various community events.

    Customer Relationship Management - With a moderate level of guidance and direction, serve as the company point of contact for customers in the assigned area, including managing the needs of larger accounts and municipalities. Demonstrates ability to balance the needs of the customer and the company. Practice the customer experience mindset. Be actively engaged in community involvement within the assigned territory. Work primarily with residential and small commercial customers.

    Problem Solving and Initiative - Demonstrates ability in developing good problem-solving skills and coordinating concerns and needs between customers and other internal departments. Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation. Maintain compliance within Utility Commission's guidelines. Demonstrates ability to formulate analysis of high bill complaints and provide reasonable explanations to customers. With moderate level of direction, guide customer towards possible solutions, including energy efficient equipment and practices. Assist other departments with resolving access issues. Assist Engineering with coordination of new service requirements, such as load estimation, contract acquisition, and work as liaison between the customer and the company when needed.

    Communication Skills - Must present a professional appearance in representing the company at all times. Demonstrates excellent oral and written communication skills with internal and external customers. Exhibits effective documentation skills and possesses a working knowledge of Microsoft Word and Excel. Demonstrates competency in presentation skills and willingness to assist with facilitating special projects. Gain experience in representing the Company in public forums.

    MINIMUM REQUIREMENTS:

    Education requirements listed below:Bachelor degree in Business, Communications, Engineering, Management or other Human Relations or Marketing related field, or Associate degree in a study listed above with a minimum of 3 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations, or HS Diploma or GED with a minimum of 4 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations.

    OTHER REQUIREMENTS:

    Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations and construction.

    Must have excellent communication and problem-solving skills, along with the ability to establish and maintain effective business relationships internally and externally.

    Must be proficient in Microsoft Office Products.

    Must possess a current Driver’s licenseWilling to perform on-site investigations in various terrain and weather conditions
    Compensation Data
    Compensation Grade:
    SP20-004
    Compensation Range:
    $51,459.00-64,324.00 USD
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    It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.
  • 30 Days Ago

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Superintendent
  • Holder Construction
  • Fort Wayne, IN FULL_TIME
  • WHO WE ARE The best teams trust Holder to deliver their most important work. Our people redefine the construction experience. We lead with integrity. We seek excellence. We care more. As a strong and ...
  • 4 Days Ago

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Superintendent
  • E & B Paving
  • Fort Wayne, IN FULL_TIME
  • Purpose of Position: The basic purpose of a Superintendent is to make all jobs run as safe and efficient as possible. The Superintendent coordinates progress, promotes quality, relays information, and...
  • 27 Days Ago

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Superintendent
  • MSD Southwest Allen County Schools
  • Fort Wayne, IN FULL_TIME
  • Southwest Allen County Schools (SACS) Board of Trustees is looking for a dynamic leader to lead our district in preparing today’s learners for tomorrow’s opportunities. The Southwest Allen County Scho...
  • 27 Days Ago

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Electric Transmission Construction Coordinator
  • TechServ Engineering & Consulting
  • Fort Wayne, IN FULL_TIME
  • General Summary: The Transmission Construction Coordinator will be responsible for performing duties and assignments associated with the construction of the Transmission lines or Transmission station ...
  • 27 Days Ago

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Counter Sales Representative - Kendall Electric
  • The Kendall Group
  • Fort Wayne, IN FULL_TIME
  • Counter Sales Representative - Kendall Electric About The Kendall Group Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for our Counter Sales Re...
  • 5 Days Ago

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0 Electric and Gas Operations Superintendent jobs found in Fort Wayne, IN area

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Project Manager (Experienced, Highway, Civil, Road)
  • Brooks Construction Company, Inc.
  • Fort Wayne, IN
  • Job Summary: The Project Manager at Brooks Construction is responsible for managing, coordinating, supervising construct...
  • 4/24/2024 12:00:00 AM

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Bilingual Carpenter
  • LEAD Staffing
  • Fort Wayne, IN
  • Job Description Job Description Are you a skilled bi-lingual (English and Spanish) Carpenter with leadership experience ...
  • 4/24/2024 12:00:00 AM

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Senior Project Manager - Commercial Construction
  • MICHAEL KINDER & SONS, INC
  • Fort Wayne, IN
  • Senior Project Manager Challenging projects. Reachable clients. Proven processes. Engaged team. Go home when the day is ...
  • 4/23/2024 12:00:00 AM

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Senior Project Manager - Commercial Construction
  • Michael Kinder & Sons Inc
  • Fort Wayne, IN
  • Senior Project Manager Challenging projects. Reachable clients. Proven processes. Engaged team. Go home when the day is ...
  • 4/23/2024 12:00:00 AM

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Project Safety Manager
  • Lane Construction Corp.
  • Fort Wayne, IN
  • Lane consistently recognizes its professional staff for a job well done. Promotions, bonuses and raises are a result of ...
  • 4/22/2024 12:00:00 AM

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Crush Supervisor
  • Louis Dreyfus Company
  • Claypool, IN
  • Company Description Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span...
  • 4/22/2024 12:00:00 AM

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Bilingual Carpenter Supervisor
  • LEAD Staffing
  • Fort Wayne, IN
  • Job Description Job Description Are you a skilled bi-lingual (English and Spanish) Carpenter with leadership experience ...
  • 4/21/2024 12:00:00 AM

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Job Site Superintendent
  • Smith Roofing
  • Columbia City, IN
  • Description Our construction company is seeking an experienced construction professional with excellent leadership skill...
  • 4/21/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Electric and Gas Operations Superintendent jobs
$111,788 to $141,494
Fort Wayne, Indiana area prices
were up 1.3% from a year ago