Electronic Data Interchange Manager jobs in Jamestown, NY

About Your Compensation

Compensation for this position starts at $65,000, and with demonstrated experience and qualifications, candidates may earn up to $75,000.

About Your Workday

This position is integral to the overall management of data across the institution, encompassing the oversight of a data governance program and documenting critical business data requirements pertaining to data entities, research plans, and key performance indicators. These requirements will provide a roadmap for the Data Solution Architect to implement and ensure that the organization has the data it needs to derive actionable insights. This role will thus play a key role in shaping the institution's data strategy and contribute significantly to the organization's operational efficiency and strategic decision-making processes.

Responsibilities

• Manage all administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, workflows, and other routine tasks in Salesforce.
• Perform daily monitoring and continuously improve how patron data is shared across the organization. Develop processes/procedures to audit data, and identify errors or duplications in Salesforce. Create and manage protocols for data cleansing.
• Provide end-user training, instruction, and support in finding and using data for organizational needs.
• Document and record-keep system customizations in Salesforce.
• Plan for upgrades, seasonal releases, and long-term projects in Salesforce.
• Ensure optimal performance of systems and products related to Salesforce.
• Focus the organization’s use of data toward the delivery of strategic goals and business objectives.
• Enforce policies for effective data management and serve as a data steward.
• Monitor and review data for integrity across interworking systems.
• Integrate best practices in data collection and management to guarantee quality assurance.
• Support the migration of legacy data (in spreadsheets and databases) into new systems.
• Formulate techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data
• Coordinate data collection policies with all departments that collect data.
• In collaboration with the Business Intelligence Analyst, establish rules and procedures for data sharing with staff, management, and other internal or external stakeholders.
• Implement and manage the data governance program.
• Collaborate with the Senior Director of Marketing and Analytics, the Director of Advancement Operations, the Business Intelligence Analyst, and other key stakeholders to ensure that data is being used and communicated effectively to drive business outcomes.

Education and Experience

• Bachelor's degree in Computer Science or related or an equivalent combination of education and experience required. Salesforce certified administrator or advanced administrator is preferred.
• Minimum of 3 years of experience managing databases, data flows, and sources within relational databases and defining requirements, procedures or processes. Preference for candidates who have performed in a key role during the implementation of a new database, software, or system.

Skills & Abilities

• Technical savvy as a system administrator, implementation leader, and end-user of Salesforce.
• Systems thinking to understand data relationships and reporting within complex systems.
• Logic and reasoning to order data to apply rules, combine data points, arrange data, and find patterns to extract relevant information and apply that information to strategies for successful operations.
• Problem-solving capabilities to identify complex problems, use critical thinking, logic, reasoning, and relevant information to evaluate options, and develop appropriate, effective solutions.
• Project management capabilities and skills to navigate multiple projects, full cycle, simultaneously.
• Relationship-building expertise to provide training, share information, or deliver systems support across interworking teams. A consultative and collaborative approach to problem-resolution in teams.
• Self-starter who will be a dependable business partner focused on work that builds a foundation of process and procedure, accomplishes routine responsibilities, plans for the future, and meets goals.
• A life-long learner who is eager to maintain technical knowledge, establish professional networks, participate in industry-specific organizations, and attend conferences.
• Personal integrity and ethics when dealing with confidential and sensitive information.

About the Referral Program

Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

About Your Schedule

The Manager of Data Operations will average 40-hours per week with a periodic increase of working hours (approximately 50-hours per week) required based on business needs in pre-operation and operating seasons, specifically February – July.

This position will be based in Chautauqua Institution’s home office, located in southwestern New York. Qualified candidates may also be considered for telecommuting arrangements.

Occasional travel is required to various professional events, conferences, and training using personal or occasionally rental vehicles. Travel predominantly within the region in an approximate 100-mile radius. Self-coordination of business travel and occasional flights required.

Comprehensive Benefits

Chautauqua Institution’s competitive benefits suite includes health insurance, dental insurance, flexible spend (or health savings) account options, vision insurance, complimentary life insurance, access to various fitness and wellness programs, and employee-paid supplemental life insurance and long-term disability options. We help our employees plan for the future through a discretionary employer pension contribution, which has recently been (10%) of gross compensation following a designated service period. The Employee Assistance Program provides virtual access to a network of free services including counseling sessions, legal counsel, financial advisors, and childcare/eldercare referrals.

About Chautauqua Institution

Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution’s office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.

Discovering Your Chautauqua Experience

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience.

Employees will receive the Traditional Chautauqua Gate Pass, which provides access to all Amphitheater programs except popular entertainment (up to two nights per week). Designated popular entertainment events in the Amphitheater will require a separate ticket purchase if tickets are available.

In addition to a Traditional Gate Pass, employees, and their families, will receive full access to our current and historical programs online at CHQ Assembly.

Commitment to Values of IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions in which everyone feels that they can engage as full and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices and applicants will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate past experience, engagement, and professional expertise in IDEA.

Joining Our Talent Community

Qualified candidates should apply online at CHQ.org/employment. Interested applicants must submit a cover letter and resume, with optional portfolio documents, for consideration. You are encouraged to learn more about Chautauqua Institution at CHQ.org and the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Education

• Bachelors or better in Computer Science or related field

Skills

• Systems Administration
• Data Analytics
• Non-Profit Management
• Implementation
• Database Design
• Database Management
• Organization Strategies

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization