Electronic Data Interchange Specialist analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Being an Electronic Data Interchange Specialist coordinates trading partner implementations and conducts EDI testing. Documents processes, data flow, file specifications, and mapping using standard formats. Additionally, Electronic Data Interchange Specialist may require a bachelor's degree. Typically reports to a manager. The Electronic Data Interchange Specialist work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be an Electronic Data Interchange Specialist typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
About Mind Your Business
Founded by our visionary CEO Karen Caruso, Mind Your Business (MYB) is a women-owned company committed to secure, accurate, and comprehensive employment screening services. Wed as a grassroots effort focused on childcare background checks and have since evolved into a full-service solution provider serving large enterprises. We are defined by our core values: loyalty, empowerment, determination, reputation, security, and a strong sense of community.
About The Role
As a Customer Relations/Data Entry Specialist, you will support our Customer Relations and Production Department in assisting both clients and their applicants, providing technical and administrative support, entering information and assisting with client specific projects. You will follow processes in a professional and timely manner, adhering to guidelines from the Supervisor on the required productivity and quality of work. You will report to the Director of Production. Position is currently hybrid remote. In office attendance is required on Mondays and Wednesdays.
Key Responsibilities:
• Answer incoming client phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Assist with customer projects by providing administrative and record keeping support
• Understand customer goals and remain alert and responsive to changing customer needs
• Answering client and applicant emails in a professional and timely manner
• Printing, organizing, and mailing necessary reports and documents to clients
• Enter customer and account data
• Work as a team member to resolve client conflicts
• Take the extra mile to engage customers
Job Requirements:
• High school diploma and/or GED
• Intermediate knowledge of MS Word/Excel/Outlook
• A minimum of 2 years’ experience in customer support/administrative support is required
• Must be detailed-oriented
• Excellent communication skills, both written and verbal required
• Ability to work at a computer terminal for extended periods of time
• Compare, decide, direct, problem solve, analyze, instruct, interpret, offer a collaborative approach in a team environment
• Ability to analyze unique situations and develop appropriate responses
Why You Should Apply
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