Electronic Data Interchange Specialist jobs in Louisville, KY

Electronic Transaction Consultants, LLC (“ETC”) is a leading provider of smart mobility solutions, including electronic tolling and related operations and maintenance services and Intelligent Transportation Systems. Since 1999, ETC delivers innovative solutions to improve safety, and operational efficiency, and provide high levels of customer service. We are a recognized expert in the field of information systems for the transportation industry. Today, we service three of the top 15 toll authorities in the United States. Our solutions process over two billion toll transactions per year at some of the leading agencies in the industry.

Join ETC as an Information Technology Specialist to help us deliver technical excellence and outstanding customer service in a team environment, where each member radiates our core values of integrity, excellence, collaboration, innovation, and passion. Our corporate office is located in the Dallas/Fort Worth metroplex and Richardson, TX specifically. This opportunity is for someone to work as at our office in Lousiville, Kentucky.

Works independently under general direction of Quarterhill Director of IT and direct supervision of ETC Information Technology Lead; is highly organized; is able to communicate regularly on project and task progress; responsible for resolving issues in a timely manner; must possess excellent communication skills both written and verbal. Candidates must have strong work ethic and possess the ability to work with minimal supervision.

Essential Functions:

The candidate will administer help desk support to users at all levels onsite. Tasks will include, but are not limited to:

• Provide technical assistance and support for all incoming queries and issues related to computer systems, software, (IVR) and hardware.
• Image new workstations as needed.
• Install, test and configure new workstations, peripheral equipment and software.
• Respond to email messages and ticketing system for customers seeking assistance.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Take ownership to monitor and respond quickly and effectively to requests received through the IT helpdesk and Central Support for escalations.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Maintain inventory of all equipment, software.
• Report on compliance of software licenses and patch levels.
• Respond to virus and malware remediation.
• Administer user accounts in Active Directory, 3rd party applications as well as internal applications.
• Identify and recommend solutions to re-occurring issues or needs.

Competencies:

• Ability to triage and understand highly technical software and hardware problems
• Very well organized and ability to prioritize and coordinate multiple issues concurrently
• Excellent ability to communicate (verbally and written) as this position will communicate directly with end users.
• Maintains a regular and predictable attendance for assigned shift.

Work Environment:

• Work will be primarily performed indoors in varied settings like workstations, server rooms and conference rooms.

Physical Demands:

• Must be able to life equipment up to 40lbs on a regular basis.

Required Skills and Experience:

• High school Diploma or equivalent required
• Two or more years working in a Support Services/Help Desk environment require
• Intermediate user administration of office 365
• Beginner knowledge Cisco networking hardware
• Call Center Experience a must
• Understanding of PCI and SOC concepts
• Intermediate knowledge of Windows operating systems (Windows 10, Server 2012) GPO
• Beginner knowledge of PowerShell scripting

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Electronic Transaction Consultants provides equal opportunity to all employees and applicants for employment, promotions, and transfers without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristics in accordance with applicable federal, state and local laws.
From: Electronic Transaction Consultants

Benefits:

ETC offers a valuable benefits program designed with you and your family’s health and wellness in mind. The following is a non-exhaustive list of some of the benefits offered to full time ETC employees.

• 12 company-paid holidays with one of those days to choose a day special to you
• Generous company-sponsored 401K retirement plan with employer match with 100% vested within two years
• Medical Insurance, with Telemedicine option and a generous medical premium discount
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Multiple Flexible Spending Account (FSA) options
• Employer-paid Life Insurance
• Short-term and long-term disability coverage
• Social, teambuilding and leadership events
• Internal career development and advancement opportunities
• Employee Assistance Program (EAP)
• Legal Shield and Identity Theft Protection
• Gym membership discount
• Military/Reserve Leave
• Employee Referral Program
• Jury Duty and Compulsory Witness Duty time off
• Bereavement Leave