Emergency Dispatcher jobs in Bismarck, ND

Farstad Oil is part of Parkland USA and the Parkland Corporation family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across the United States, Canada, the Caribbean region and the Americas. As Parklanders, our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster.

Position Title: Dispatcher

Location: Minot, ND

Position Summary: The Dispatcher position is responsible for scheduling bulk deliveries, assisting drivers with directions, and providing customer service and logistics support with respect to fuel, heating oil and/or lubricant deliveries throughout the geographic area. Our ideal candidate will be working early afternoon to evening hours.

Key Responsibilities:

• Coordinating and administering all Gas and Fuel traffic functions relating to freight delivery. Responsible for all incoming/outgoing dispatch phone calls on a daily basis.
• Records customer orders, dispatches the order to the Drivers, and provides BOL to the Administrative team for further processing.
• Coordinates deliveries and orders to keep Drivers within the daily hours allowed by the DOT
• Assists with coordinating exemption requests with MT Petroleum Marketers Association when drivers experience long lines for loading and customer supply is exhausted.
• Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Decides and disseminate solutions to meet and satisfy customer needs.
• Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions.
• Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
• Scheduling all inbound and outbound trucks daily.
• Maintains a viable relationship with truck drivers and customers to ensure needs are met at all times.
• Provides accurate accident, safety and various other related reporting as required.
• Performs and assumes other duties and responsibilities as may be required by immediate supervisor.
• On-call nights and rotating weekends as assigned.
• Tracks, monitors and orders railcars and communicate with CP for spotting and releasing railcars as applicable.

Qualifications and Skills:

Essential

• Proficient verbal and written communication skills
• Proficient problem solving and analytical skills
• Attention to detail and high level of accuracy
• Ability to manage priorities and workflow and make timely and sound decisions
• Ability to handle multiple projects and meet deadlines
• Flexibility to work within constantly changing priorities
• Ability to work independently
• High School Diploma or GED
• Proficiency in MS Office

Preferred

• Previous dispatch experience
• Knowledge of DOT rules and regulations
• Knowledge of fuel, heating and oil and/or lubricant industry and MT area
• Knowledge of freight rates and common carriers
• Class A CDL

We Offer:

• Medical with a great wellness program that includes up to $2200 per year in HSA contributions, Dental, Vision, Company paid life insurance, LTD, STD;
• 401k with generous company match;
• Paid time off;
• Paid parental leave;
• Tuition Reimbursement
• Great working environment!

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland USA is an Equal Employment Opportunity Employer.

Parkland USA is committed to equal employment opportunity for all persons. All employment decisions at Parkland USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. It is the policy of Parkland USA to provide Equal Opportunity Employment to all qualified disabled veterans, individuals with disabilities, and protected veterans who are employees or applicants for employment.