Emergency Dispatcher jobs in Cedar Rapids, IA

Description

Our large towing and transport business is looking for a night dispatcher to add to the team at our Dubuque IA location. This office is the main dispatch area for multiple Iowa locations that cover Eastern Iowa. This is a fast-paced, high-energy position and an essential role within our company. We are looking for a self-motivated, detail-oriented, outgoing, confident individual to fill this position. 

Duties will include:

· Dispatching calls to team of drivers

· Handling customer and driver requests or issues

· Communicating and working well with the team

· Adjusting confidently as needed 

· Answering phones and helping customers

· Inputting data for calls 

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Vision insurance

· Health insurance

· PTO

· Paid Holidays

Schedule:

· Monday to Thursday – 6:30pm - 6:30am 

Pay:

Pay will be based on experience

Requirements

Qualifications and Skills:

· Experience in similar position/job duties

· Self-Motivated

· Strong communication skills

· Must be detail oriented

· Customer service skills

· Ability to multi-task

· Ability to work in a fast-paced environment

· Work well under pressure

Education:

· High school or equivalent (Preferred)

Experience with:

· Microsoft Suite (Word, Excel, Outlook, etc.) – Preferred

· Transportation/Dispatching – Preferred