Emergency Dispatcher jobs in Fayetteville, AR

Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Emergency 911 Dispatcher
  • City of Fayetteville, AR
  • Fayetteville, AR FULL_TIME
  • CITY OF FAYETTEVILLE

    Position Description

    POSITION TITLE: Dispatcher I

    EXEMPT (Y/N): No DEPARTMENT: Police

    SUPERVISOR: Dispatch Supervisor DIVISION: Police Dispatch

    Canidates willing to relocate from OK, TX, MO, KS are also accepted.

    Safety/Security Sensitive Designation:

    This is a safety/security sensitive position for purposes of the Arkansas Medical Marijuana Amendment.

    ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: All City of Fayetteville positions require employees to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. Other essential duties of this position include the following:

    • Responsible for operating a communications console and related equipment to dispatch police, fire personnel and after hour city on-call staff in response to requests for assistance in emergency situations in accordance with established departmental procedures and policies.
    • Main Police Channel – Dispatch and monitor all radio traffic generated by Police Personnel related to calls for service and self-initiated activity. Includes directing the “net” during emergency situations and being able to determine when calls should be held for cross beat dispatching versus calls that have priority.
    • Fire Dispatch Channel – Dispatch and monitor all radio traffic generated by Fire Personnel related to calls for service and self-initiated activity. Fire incidents require several tasks to be done at the same time, i.e. locating hydrant information, weather information, monitoring on scene times, paging notifications when policy dictates, etc.
    • Police B Channel – Information channel which handles all informational request from officers to include driver’s license checks, criminal history checks, vehicle checks, want and warrants checks from in-house computer, calls for a wrecker, incident number and times, etc. This channel handles non-emergency police radio traffic during emergency situations when the main police channel has the net directed.
    • 911 Public Safety Answering Point – Answer all 911 calls for City of Fayetteville including medical calls. Goal is to answer within 6 seconds. Must know procedures for call taking and be able to deal with callers who might be irate, under the influence of alcohol and drugs, obscene, suicidal and mentally impaired. Must know procedure for adding on the language line, contacting various emergency agencies such as poison control, and other agencies not in our jurisdiction. Must be able to interpret map data when a wireless call is received. Responsible for recording and entering 911 data for statistical purposes.
    • Citywide Channel- Dispatches and monitors this channel for after hour city emergency calls. Including Animal Services, Meter, Water/Sewer, Transportation, etc. Responsible for monitoring this channel for traffic from all city agencies. Must know each department/division’s policy for emergency calls. Must be able to notify various contacts for these departments depending on their needs, i.e. Arkansas One Call, Arkansas Highway Department, etc.
    • Police Department Business Lines – Must be able to answer this line within 3 rings. This responsibility requires transferring of calls from other agencies or departments, answering questions regarding civil matters, handling irate, drunk, obscene, suicidal and mentally impaired callers in a professional manner. Dealing with multiple phone calls virtually at the same time. Must be able to answer questions on a variety of topics and/or find out where to get the answers, i.e. related to special events in town, weather, other agencies, business and address locations, etc.
    • Enter stolen property and wanted persons into the Arkansas Crime Information Center System. Validate all records entered by following policies created by ACIC. Second party review of all entries.
    • Update informational books kept in dispatch such as position books, disaster book, and fire book. Updating pre-arrival information kept in the AS400. Updating special instructions, this is information on who to call after hours in case of emergency on all businesses in Fayetteville.
    • This job requires regular, professional, and diplomatic contact with vendors, citizens, business owners, local public safety agencies and outside representatives.
    • Maintain trespass log – this is for when officers notify dispatch that a person was warned of criminal trespass and used not only by the officers but also the prosecuting attorneys office; extra patrol log – these are requested by citizens for extra patrol in a particular reasons such as out of town, traffic problems, etc; this log lets officers know where these requests are so they can be checked. Briefing log – dispatchers log information items for officers to read about variety of topics such as stolen vehicles, officer safety items, etc.
    • Record Maintenance-such as making sure names are attached properly, addresses are entered without overrides, etc.
    • Perform other duties as assigned.

    SECONDARY DUTIES AND RESPONSIBILITIES include the following: Tactical/Special Event Dispatch – some dispatchers are assigned to this duty. Respond with Emergency Response Team to various call-outs. Work the command post and special events independent of the dispatch center. Secondary duties as assigned.MINIMUM QUALIFICATIONS

    High school diploma and prefer one year of Public Safety Dispatcher or related experience.

    • Ability to obtain ACIC (Arkansas Crime Information Center) Level I and II certification within six (6) months of date of hire.
    • Ability to meet all NIMS (National Incident Management System) training requirements within six months of employment.
    • United States Citizen; not less than 18 years of age; must not have any felony convictions.
    • Valid Driver’s License
    • Pass pre-employment dispatch testing
    • Effectively communicate with others orally and in writing.
    • Ability to perform duties in a high stress environment dealing with energetic personnel.
    • Must be proficient in the use of a computer, multi-line telephone and other related software programs. Must be able to effectively operate standard office equipment. Data Entry speed must be higher than 7000 KPH.
    • Must be proficient in the use of radio system, radio computer, computer aided dispatch system, mapping computers, weather radio, Arkansas Crime Information Center Computer, 911 computer, telephone system, recording systems, Fire Alarm Panel, and Telephone Device for the Deaf through 911 equipment.
    • This position requires the ability to speak clearly and be understood on radio systems, as well as understand what is being said by others on the radio systems, to ensure safety of self and others.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • While performing the functions of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, and sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required to accomplish computer and office work.
    • Offers of hire will be contingent upon successfully passing a drug screen and criminal background check.
    • While performing the functions of this job, the employee is in an outdoor environment for tactical/special event assignments, and training.

    Job Type: Full-time

    Pay: $38,958.40 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift

    Education:

    • High school or equivalent (Required)

    Experience:

    • Dispatching: 1 year (Preferred)

    License/Certification:

    • Drivers License (Required)

    Shift availability:

    • Day Shift (Required)
    • Night Shift (Required)

    Work Location: In person

  • 1 Month Ago

A
Dispatcher
  • ArcBest
  • Fayetteville, AR FULL_TIME
  • What You'll Do ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. Currently, we are looking for a Logistics Truckload Di...
  • 18 Days Ago

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Dispatcher
  • Roadside Services
  • Rogers, AR FULL_TIME
  • Dispatcher – Multiple Shifts - Days & Overnight Not a remote job, position is in Rogers, AR. Roadside Services Towing, LLC is a roadside service company based out of Rogers, AR. We have been serving t...
  • Just Posted

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DISPATCHER
  • City of Tahlequah, OK
  • Tahlequah, OK FULL_TIME
  • Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information through various means of communications to expedite police resp...
  • 3 Days Ago

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Dispatcher
  • Covenant Logistics Group
  • Fairland, OK FULL_TIME
  • Overview The Dispatcher is a key operations link between Lew Thompson, Professional drivers, and our customers. This position works to track and direct a group of experienced professional drivers, pro...
  • 7 Days Ago

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Dispatcher
  • Covenant Logistics Group
  • Gentry, AR FULL_TIME
  • Overview The Dispatcher is a key operations link between Lew Thompson, Professional drivers, and our customers. This position works to track and direct a group of experienced professional drivers, pro...
  • 13 Days Ago

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0 Emergency Dispatcher jobs found in Fayetteville, AR area

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Class A Flatbed Driver
  • Centralstatesmfg
  • Lowell, AR
  • ** Class A Flatbed Driver** **Job Category****:** Logistics **Requisition Number****:** OTRCD02831 Showing 1 location **...
  • 3/28/2024 12:00:00 AM

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Customer Supply Chain Manager - Walmart
  • The Judge Group
  • Rogers, AR
  • Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innov...
  • 3/28/2024 12:00:00 AM

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Hope Academy - Bus Driver
  • NWA Childrens Shelter
  • Bentonville, AR
  • **Hope Academy - Bus Driver** * 860 NW Vaughn Rd, Bentonville, AR 72713, USA * Part-time **Company Description** ***The ...
  • 3/28/2024 12:00:00 AM

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Material Handler
  • Nilfisk Group
  • Springdale, AR
  • Major Function The Material Handler primary job function is to supply the internal and external customer with service pa...
  • 3/27/2024 12:00:00 AM

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Director, Supply Chain Management - Reverse Supply...
  • Sam's Club
  • Bentonville, AR
  • What you'll do at Position Summary... What you'll do... Director, Supply Chain Management - Reverse Supply Chain (Sam's ...
  • 3/27/2024 12:00:00 AM

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Director, Supply Chain Management (Sam's Club)
  • Sam's Club
  • Bentonville, AR
  • What you'll do at Position Summary... What you'll do... At Sam's Club, we are dedicated to delivering exceptional produc...
  • 3/27/2024 12:00:00 AM

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Supply Chain Systems Analyst
  • Accenture
  • Bentonville, AR
  • As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leadi...
  • 3/27/2024 12:00:00 AM

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Truck Driver, Groundman
  • Dakota Electric Association
  • Farmington, AR
  • ** Dakota Electric Association** ** Truck Driver, Groundman** Farmington, MN 55024 **General Summary** To operate and ma...
  • 3/24/2024 12:00:00 AM

Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Emergency Dispatcher jobs
$35,088 to $44,678
Fayetteville, Arkansas area prices
were up 1.2% from a year ago

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