Emergency Dispatcher jobs in Fort Collins, CO

Job Summary

Work related to supporting the day-to-day operations of a 9-1-1 Emergency Communications Center.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.
• Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.
• Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.
• Scans status charts and computer screens to determine units available and their locations.
• May operate multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.
• Provides pre-arrival instructions to caller such as emergency medical information.
• May provide information to police officers such as criminal histories and warrant confirmation.
• Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.
• Performs various clerical duties such as delivering mail and messages and updating files.
• Provides information and referrals to citizens and other law enforcement and emergency agencies.
• Monitors periodically throughout the shift, or upon an officer’s request, a bank of TV monitors to view CAD, security cameras, television channels and internet sites; monitors and opens security gates and doors throughout the building throughout a shift.
• May train new emergency services dispatchers.
• Other assigned duties as necessary.

Management Responsibilities

No