Emergency Dispatcher jobs in Lafayette, LA

Dispatcher

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, and standing order requests. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

• Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals, as well as standing order requests from facilities.
• Places orders in computer system.
• Provides information for provider and/or facilities, along with projected service times.
• Transfers calls to appropriate team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquiries not immediately resolved.
• Completes call logs and reports.
• Provides support to other company departments and offices regarding trip assignment.
• Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

QUALIFICATIONS REQUIRED

• Previous dispatch experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Excellent time management skills.
• Must take direction well.
• Computer literate with the ability to learn customer service software applications
• Professional appearance.
• Positive attitude.
• Work requires willingness to work a flexible schedule.

MINIMUM REQUIRED EDUCATION/TRAINING

• High school diploma or equivalent.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Experience:

• Dispatching: 2 years (Required)
• Microsoft Office: 2 years (Required)

Work Location: In person