Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Overview:
Dispatchers are responsible for answering calls from various sources that request ambulances for both emergency and non-emergency uses. Dispatchers dispatch ambulances to both emergency and non-emergency calls.
Essential Duties and Responsibilities:
Qualifications:
Educational Requirements:
Certificates and Licenses:
Minimum Experience, Abilities Required, and Special Requirements:
Physical Requirements of Job:
Physical Skills: Normally assigned to work in an office environment where there is little exposure to dust, dirt, and noise. Must be able to sit for long periods of time. While performing the duties of this job the employee is frequently required to sit; talk and hear; use fingers, hands and arms to handle, reach and/or operate basic office equipment, objects, tools or controls. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee may occasionally lift and/or move up to 20 pounds and occasionally lift and/or move, with help, up to 100 pounds.
Visual Activity: Able to see and discriminate detail in written documents and messages from a computer screen. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Auditory Activity: Good skills to distinguish sounds in normal conversation levels.
Sensory Activity: Normal motor skills required, such as being able to type using a computer keyboard or the ability to drive an automobile.
Verbal Activity: Ability to communicate clearly with a variety of employees, patients, families, co-workers, and public groups.
Additional Information:
Reports To: Communications Supervisor
Classification: Non-Exempt
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