Emergency Dispatcher jobs in Provo, UT

We are looking for a dedicated Emergency Dispatcher to coordinate the dispatch of emergency personnel, resources and equipment to accidents, fires and other types of incidents. You will be responsible for receiving emergency calls, assessing the situation and dispatching emergency forces with the right equipment. As an Emergency Dispatcher, you should be able to multi-task, think quickly while maintaining a cool head. You should also be able to work well in a team and communicate effectively, as you will coordinate emergency services with other emergency response agencies. The goal is to ensure that on-site emergency responders have all the information they need to do their job quickly and effectively.

Responsibilities:

• Prepare, prioritize and dispatch information to the appropriate personnel.
• Calm callers with clear, authoritative and professional communication.
• Ensure callers give all the proper information needed for first responders.
• Use dispatching software to monitor the location and status of vehicles and first responders.
• Record all calls for quality assurance and assess if more help is needed..
• Provide assistance to specific departments in their dispatching activities (e.g. Fire Department) when requested.
• Handle incidents with tact, professionalism and empathy.
• Provide administrative support.

Job Type: Full-time

Pay: $23.31 - $30.16 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift

Work Location: In person