Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
JOB POSTING – March 29, 2024
DEADLINE- Until Filled
INTERNAL FOR 7 WORKING DAYS
Job Title: Emergency Telecommunications Dispatcher FT
Department: Holyoke Police Department
Reports to: Assigned Shift Commander
Job Summary:
Receives requests for police, fire, and emergency medical assistance, including Enhanced 911 (E911) service. Answers telephone calls and dispatches service unit using computer keyboard for data entry into Computer-Aided Dispatch (CAD) to maintain records of incoming calls and dispatching. Monitors police, fire, and other alarm systems. Performs tests and minor maintenance of the emergency telecommunications equipment.
Supervisory Responsibilities: None
Duties/Responsibilities:
The essential functions or duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Knowledge, skills, and abilities required:
Knowledge, skills, and abilities preferred:
Education, certification, licensure, or other similar requirements:
Job Environment:
Physical Requirements:
The physical demands described above are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made with the adequate strength, dexterity, coordination, and visual acuity and in a manner that does not pose a direct threat to the health or safety of the employee or others in the workplace.
Fair Labor Standards Act (FLSA) status: Non-Exempt (hourly)
Employment status & Hours: Regular Full Time, 40 hours per work, 2 or 3 shift (based on seniority), including weekends and holidays, inclement weather, rotating 4 days on and 2 days off & MANDATORY OVERTIME based on minimum staffing requirements.
Salary/Pay rate: $ 21.7715 (minimum) up to $ 23.3840 (maximum) per hour (D 27, NAGE)
Employee Benefits: Health, Dental, Life Insurance, Optional Vision and Flexible Spending Account (FSA)
How to Apply: Please send resume and cover letter to
Job Types: Full-time, Part-time
Pay: $21.77 - $23.38 per hour
Benefits:
Schedule:
Work Location: In person
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