Job Title: Director, Emergency Services - Men's Shelter
Director of Emergency Services - Men's Shelter
FLSA Classification: Exempt
Job Status: Full-Time Regular
Reports To: Vice President of Men’s Program
ABOUT US
Union Gospel Mission Twin Cities (UGMTC) provides emergency shelter, food, basic needs and wraparound programs for people facing homelessness, hunger and addiction in the community. Located in Saint Paul, UGMTC opened its doors in 1902 and has been feeding, sheltering and offering the hope of Jesus Christ to people in need ever since.
Mission: To provide Christ-centered, life-changing pathways for all people who are experiencing homelessness, hunger and addiction.
Vision: To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel.
Values: Faith, Compassion, Respect, Integrity, Excellence
Emergency Services programming at the Mission’s Bethel Hotel provides men with a clean bed, a hot
meal, a warm shower, life skills, and spiritual support in a safe, caring environment. Bethel Hotel is a 24-
hour service facility offering long-term transitional housing rooms and short-term shelter beds to those
in need.
Our Emergency Services Team is often the first to welcome our hurting neighbors with dignity and
compassion. This position requires strong decision-making, leadership, management skills, and care for
and understanding of the population we serve.
POSITION SUMMARY
The Director of Emergency Services directs and manages the operations and staff of the Bethel Hotel in alignment with UGMTC’s
mission, values, and goals. With limited supervision, this leader oversees and provides direct supervision
and management to the Bethel Hotel facility operations, contract security, and resident intake teams.
The role reports to the VP of Men’s Programs and collaborates with Support Services (case
management), Chaplains, Adult Education, Food Services, Facilities, and other UGMTC departments to
ensure access and positive outcomes for all guests and residents.
DUTIES AND RESPONSIBILITIES
Welcoming and Safe Environment
- Establish a secure and welcoming atmosphere for all Bethel Hotel residents and community
members.
- Resolve conflicts and issues among guests and residents, ensuring the residential areas remain
safe and peaceful.
Program Administration
- Oversee the development and implementation of Bethel Hotel programs, ensuring they align
with the shelter's mission and achieve desired outcomes.
- Manage the operational budget, approve purchases of supplies and services, and ensure fiscal
policies are strictly followed.
Supervision of Emergency Staff
- Lead emergency services team, focusing on hiring, managing, evaluating, training, and
development in a Christ-centered manner
- Ensure continuous (24/7) support and service delivery to guests and residents by the emergency
services staff.
Collaboration with Departments and Outside Agencies
- Actively participate in interdepartmental committees, including the service-restriction and
appeals committees, to foster a collaborative and supportive shelter environment.
- Build relationships with external agencies, community organizations, and nonprofits, and
represent UGMTC in community engagements and on various committees and boards.
Data Reporting and Technology
- Accountable for accurately tracking, achieving, and reporting Bethel Hotel's program objectives
and outcomes.
- Oversee the collection and deposit of resident payments, ensuring proper recordkeeping and
compliance with accounting standards.
- Utilize shelter management and service software, as well as other technologies, to facilitate
payment processing and support the operational aspects of emergency services.
MINIMUM JOB REQUIREMENTS
- Bachelor's degree in business, management, social services, or equivalent work experience.
- Three years of work experience in business, program, or non-profit management, with budget
management responsibility.
- Two years of staff management experience.
- Experience working with individuals experiencing mental health issues, homelessness, poverty,
or addiction in a residential or healthcare setting.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Experience working with people who are experiencing homelessness and who may be
experiencing mental health or addiction issues.
- Experience with case management software, project management software, and other
technologies.
- Ability to develop policies and procedures and train staff.
- Experience supervising staff in an emergency shelter or similar setting.
WORKING CONDITIONS & PHYSICAL EFFORT:
- Work is performed in an emergency shelter/transitional housing environment and involves
physical effort encountered in normal office activities.
- While performing the duties of this job, the employee may be exposed to emotionally
dysregulated residents or community members. Training is provided.
- Must be able to lift 20 lbs.
QUALIFICATIONS & CERTIFICATIONS
- Valid driver’s license (Required)
- U.S. work authorization (Required)
Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian Ministry. Employees must understand
and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook
policy manual and guidelines set forth by the organization.