Employee Communications Director jobs in Charlotte, NC

Employee Communications Director manages the development and implementation of all internal communication programs within an organization. Oversees the design and implementation of communication programs to support and reinforce organizational objectives and comply with regulations. Being an Employee Communications Director manages project deliverables and timelines. Ensures consistent messaging themes and effective content selections. Additionally, Employee Communications Director manages the collaboration with public relations or corporate communications teams to produce clear and consistent communications. Assists in evaluating and selecting vendors to provide support services. Requires a bachelor's degree. Typically reports to a director. The Employee Communications Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Employee Communications Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Sup, Employee Svcs Center
  • Charter Communications
  • Charlotte, NC FULL_TIME
  • The purpose of this position is to supervise the execution of ADA accommodations and coordinate the workflow and quality improvement direction to accommodation coordinators in the completion of their day-to-day activities. This position is required to monitor levels of client service responsiveness, production and quality to ensure that group goals and Service Level Agreements are met by utilizing effective people management skills along with efficient, timely and accurate use of resources. Applies specialized knowledge and expertise in managing accommodation requests to ensure consistent application of Charter's policies and practices.


    MAJOR DUTIES AND RESPONSIBILITIES

    • Provide direct supervision and Tier 2 support to Accommodation Coordinators.
    • Oversee lower and mid-tier claims as well as escalated matters within those cases while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tool.
    • Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
    • Provide ongoing and back up support for assigned functional Human Resources work team and possesses HR knowledge so that they can cross train coordinators as needed.
    • Maintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concerns.
    • Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams
    • Examine medical information to determine if the employee meets the requirements under federal ADA, state, and/or Charter requirements for a qualifying condition.
    • Ensure metrics are in place to govern all areas of responsibility, conduct ongoing reporting of compliance performance, analyze reports on behalf of end user, identify issues and recommend changes based on those metrics.
    • Provide excellent customer responsiveness to all communications received from Human Resources, HR Center of Excellence (COE) staff and employees.
    • Establish good working relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and/or vendors to meet service level agreements and ensure compliance.
    • Ensure timely and accurate decisions on the disposition of pending accommodation requests by investigating discrepancies, following-up with employees, HR and/or legal to resolve pending matters.
    • Achieve and maintain expertise to navigate and accurately record information with several business systems/applications to ensure the highest level of data integrity and confidentiality, including HR data (PeopleSoft), leaves time tracking (Kronos), case management tracking (HR Helpdesk), query and reporting tools (PeopleSoft and Excel) and third party vendor systems support.
    • Provide first level performance feedback to accommodation coordinators and to management on an on-going basis.
    • Identify employee performance issues and work with the Employee Services Center Manager to design, implement and administer performance improvement plans if needed.
    • Assist with training or new hires and participate on interviews of new team members. Oversee scheduling needs for the team.
    • Ensure required documentation is updated and maintained.


    REQUIRED QUALIFICATIONS
    Required Skills/Abilities and Knowledge
    Ability to read, write, speak and understand English
    Ability to work a flexible schedule
    Ability to problem solve in a high volume production oriented environment
    Proficient in Microsoft Office programs including Outlook, Excel and Word
    High level of analytical and process skills, problem resolution skills
    Clear and effective verbal and written communication skills
    Ability to maintain confidentiality
    Must have functional knowledge of PeopleSoft, version 9.1 preferred
    In depth knowledge of FMLA, STD and all other leave processing
    Prior experience supervising people and/or third party vendors
    Project management experience preferred


    Required Education
    Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience

    Required Related Work Experience and Number of Years
    Proven Human Resources experience preferably in an HR Shared Services / operations center environment - 5

    PREFERRED QUALIFICATIONS
    Preferred Skills/Abilities and Knowledge

    Preferred Education
    PHR certification or continuous improvement experience preferred.

    Preferred Related Work Experience and Number of Years
    Supervisory or leadership experience - 1

    WORKING CONDITIONS
    Office environment with minimal (0-15%) travel

    PHYSICAL AND MENTAL REQUIREMENTS
    Physical Requirements


    EOE
    Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability


    HES400 2024-31005 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

     

  • 4 Days Ago

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Marketing Director
  • McLaughlin Young Employee Services
  • Charlotte, NC FULL_TIME
  • MYgroup is a full-service human capital consulting firm that enables organizations to thrive. Since 1987, we have developed and provided a holistic range of services to a wide range of clients, includ...
  • 18 Days Ago

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Manager, Employee Communications and Brand Journalism
  • Highline Warren
  • Charlotte, NC FULL_TIME
  • It is an exciting time to join Highline Warren! We are the leading national manufacturer and distributor of consumable and maintenance products for the automotive aftermarket. The company was formed t...
  • 15 Days Ago

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Communications Director
  • honeywell
  • Charlotte, NC FULL_TIME
  • Director of CommunicationsThe future is what you make it! When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the...
  • 19 Days Ago

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Communications Director
  • Tepper Sports & Entertainment
  • Charlotte, NC FULL_TIME
  • Position: Communications Director Department: Communications Reporting Relationship: Reports to Vice President of Communications Status: Full-time (Exempt) position Position Summary As part of the Car...
  • 14 Days Ago

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Communications Director
  • Carolina Panthers
  • Charlotte, NC FULL_TIME
  • Position: Communications Director Department: Communications Reporting Relationship: Reports to Vice President of Communications Status: Full-time (Exempt) position Position Summary As part of the Car...
  • 15 Days Ago

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0 Employee Communications Director jobs found in Charlotte, NC area

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Global Marketing Director - PP&C
  • Archroma
  • Charlotte, NC
  • Global Marketing Director -PP&C Reports to: VP Marketing, Innovation & Sustainability- PP&C Location: Charlotte, NC Posi...
  • 3/28/2024 12:00:00 AM

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Public Information Office Manager
  • City of Charlotte
  • Charlotte, NC
  • Overview The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United Sta...
  • 3/27/2024 12:00:00 AM

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Junior Paralegal
  • Brookfield Renewable
  • Charlotte, NC
  • Join the team of an established leader in clean energy, with 5,900 megawatts of operating and under construction wind, u...
  • 3/26/2024 12:00:00 AM

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Catering Sales Manager
  • Salata
  • Charlotte, NC
  • Salata Salad Kitchen is an exciting concept where our menu is fully customizable, so you can Salad Like You Feel! We cur...
  • 3/25/2024 12:00:00 AM

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Communications Director
  • Jones Lange Lasalle, Inc.
  • Charlotte, NC
  • Lead the accounts communications to the team and client. This includes not only taking on a leadership role in gathering...
  • 3/24/2024 12:00:00 AM

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Ada Jenkins Center - Housing First Case Manager
  • Ascend Nonprofit Solutions
  • Charlotte, NC
  • Under the general direction of the Director of the Economic Mobility Department and in accordance with the mission of th...
  • 3/24/2024 12:00:00 AM

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Renaissance West Community Initiative - Director of Operations
  • Ascend Nonprofit Solutions
  • Charlotte, NC
  • The Renaissance West Community Initiative (RWCI) Operations Director (ODM) will assist the RWCI Chief Executive Officer ...
  • 3/24/2024 12:00:00 AM

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Care Ring - Medical Clinic Supervisor, Low-Cost Clinic
  • Ascend Nonprofit Solutions
  • Charlotte, NC
  • Are you and RN that wants to transition to Administration? This may be the role for you. At Care Ring, the Supervisor of...
  • 3/24/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Communications Director jobs
$153,366 to $215,166
Charlotte, North Carolina area prices
were up 1.5% from a year ago

Employee Communications Director in Kingsport, TN
The Employee Communications Manager develops and executes internal employee communications strategies and plans that engage, align and inspire wireless employees with Verizon s overall strategy and the wireless market s vision and business objectives.
December 13, 2019
Employee Communications Director in Racine, WI
46% of employees generally never know what they are supposed to do after leaving a meeting, according to Entrepreneur.
November 30, 2019
Employee Communications Director in Honolulu, HI
The employee communications manager responsibilities mainly comprise communicating and conveying the most important information to the internal employees as well as keeping in touch with the external sources to facilitate better communication.
February 22, 2020