Employee Communications Manager manages the daily operations of the internal communication programs within an organization. Implements and participates in the design of communication programs to support and reinforce organizational objectives and comply with regulations. Being an Employee Communications Manager develops messaging themes and content. Ensures the accuracy of information distributed and standards using quality processes. Additionally, Employee Communications Manager collaborates with public relations or corporate communications teams on projects. Oversees vendors providing support services. Requires a bachelor's degree. Typically reports to a director. The Employee Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Job Summary
An Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. An Account Manager is expected to establish effective working relationships with internal partners, clients and carriers
Potential Responsibilities
Management of ongoing client service relationships.
Maintain open and clear communication channels with internal partners, clients and carriers.
Communicate due dates, timelines and expectation to clients and partners.
Identify problems, summarize and develop strategic solutions.
Install new group insurance contracts for clients effectively utilizing resources to match client needs.
Administer renewals including preparing appropriate contractual changes.
Inform clients of ERISA, COBRA, FMLA compliance measures.
Develop employee communications on behalf of the client for the following; annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
Develop and maintain excellent carrier relationships.
Attend employee new hire and open enrollment meetings as needed.
Maintain agency management and commissions software.
Other miscellaneous duties as assigned.
Requirements
Professional Development
Remain informed regarding industry information and new product information.
Expected to further industry education through insurance courses with intent to pursue an industry designation.
Expected to be a strong member of the community and further personal development in volunteer opportunities.
Job Requirements
Education: High School Diploma required; Bachelors or Associates degree preferred.
Experience: A minimum of three years of experience delivering client-focused solutions based on customer needs. Experience with group health insurance is preferred.
Licensure: Current life and health insurance license, or willingness and ability to obtain within 90 days of employment.
Skills/Abilities
Demonstrated ability to communicate and present information professionally and effectively at all levels of the organization.
Ability to successfully interact with a variety of client personality types.
Ability to follow up on activities from start to finish while working independently.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Demonstrated computer proficiency in Microsoft Office, and ability to learn new software applications.
And, above all, we look for team members who embody our core values: Professional. Team Player. Positive. Trust.
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UNICO Group is proud to be an equal opportunity workplace. We aim to provide employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. We do not discriminate based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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