Employee Communications Manager jobs in Madison, WI

Employee Communications Manager manages the daily operations of the internal communication programs within an organization. Implements and participates in the design of communication programs to support and reinforce organizational objectives and comply with regulations. Being an Employee Communications Manager develops messaging themes and content. Ensures the accuracy of information distributed and standards using quality processes. Additionally, Employee Communications Manager collaborates with public relations or corporate communications teams on projects. Oversees vendors providing support services. Requires a bachelor's degree. Typically reports to a director. The Employee Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Client Services Manager
  • Employee Benefits Corporation
  • Middleton, WI FULL_TIME
  • Position Summary:
    Employee Benefits Corporation is hiring for a Client Services Manager. The Client Services Manager is responsible for the day-to-day leadership of an assigned group of Client Account Representatives, who are responsible for client relationship management. 
     
    This person may work in our Middleton, WI office, or be partially remote, depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office as well as available as needed for onboarding Client Services team members and other team meetings. In office requirements are not expected to exceed more than a few times a month, and some months may not be required to be in office at all and may work entirely remotely if desired.
     
    Responsibilities Include:
    • Oversee the day-to-day operations of the Client Services team
    • Establish, promote and foster a work environment that empowers employees and focuses on continuous improvement, customer centricity and collaboration
    • Address customer service issues in a professional manner utilizing diplomacy and tact
    • Coordinate workflow with other departments as needed during peak activity periods
    • Track, monitor and report key operational performance measures as defined jointly with the Customer Experience Director
    • Establish and maintain work schedules (e.g., staff hours, PTO), identify resource needs (including overtime), review needs with Client Experience Director, and allocate resources accordingly
    • Proactively manage CRM database, ensuring the documentation of each customer interaction and action item by assigned staff in a compliant manner and in adherence to department standards
    • Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback
    • Provide ongoing and timely performance feedback to team and complete written annual performance evaluations
    • Recommend and assist in the development and implementation of company and departmental goals and objectives
     
    Qualifications:
    • Bachelor’s degree in business or related discipline; may be substituted with four years directly related work experience
    • Minimum two years prior supervisory experienced to include completing performance appraisals, setting expectations, providing feedback and developing employees
    • Minimum five years’ experience in customer-centric role
    • Strong presentation and meeting facilitation skills
    • Demonstrated success navigating and managing complex and escalated customer issues
    • Proven strong organizational skills coupled with excellent multitasking abilities
    • Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen
    • Demonstrated experience in de-escalating client issues
    • Strong attention to detail and critical thinking skills to help manage difficult situations
    • Demonstrated ability to develop, maintain and foster relationships at all levels of the organization
    • Demonstrated ability to maintain a positive, empathetic, and professional attitude internally and externally
    • Demonstrated experience coordinating activities and tasks of a variety of resources toward a specific business goal
    • Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction
    • Demonstrated ability to guide clients through troubleshooting and navigating various company systems and the mobile application
    • Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs
    • Intermediate proficiency with Microsoft Word, Excel, and Outlook
    • Basic proficiency with Microsoft PowerPoint
    • Demonstrated familiarity with electronic meeting facilitation tools
    • Previous experience working with a Customer Relationship Management system (CRM)
    • Ability and willingness to travel (1-2 times a quarter) to an outside client, meeting or conference during workday
    • Possession of valid State Driver’s License and access to reliable transportation
     
    Preferred Qualifications:
    • Subject matter expert in Employee Benefits Corporation’s product offerings or equivalent experience in the health care industry
    • Previous experience managing others
    • Previous experience training others
    • Certificate in Flexible Compensation (CFC) designation
     
    We offer:
    • A friendly, collaborative team environment
    • A competitive compensation and benefits package that includes employee-ownership
    • Opportunities for personal and professional growth
    • Flexible scheduling to encourage and support a healthy work-life balance
     
    More About Us:
    Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support.  We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services.  ?
     
    Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
    If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
    We are an equal-opportunity employer.

     

  • 25 Days Ago

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Software Engineering Manager/Enterprise Architect
  • Employee Benefits Corporation
  • Middleton, WI FULL_TIME
  • Position Summary: Employee Benefits Corporation is hiring for a Software Engineering Manager/Enterprise Architect. The Software Engineering Manager/Enterprise Architect is a multi-faceted role, respon...
  • 1 Month Ago

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It Manager
  • MANDLI COMMUNICATIONS
  • Fitchburg, WI OTHER
  • Job Details Job Location: Headquarters - Fitchburg, WI Position Type: Full Time Education Level: Bachelor's Degree Salary Range: Undisclosed Job Shift: Any Job Category: Information Technology Descrip...
  • 24 Days Ago

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Manager, Community Solutions Sales
  • Charter Communications
  • Madison, WI FULL_TIME
  • The Manager Spectrum Community Solutions (SCS) is responsible for development and implementation of programs and strategies that maximize the Company's market-share through the acquisition, retention ...
  • 1 Month Ago

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Team Manager Practitioner
  • Purple Communications Inc
  • Madison, WI FULL_TIME
  • Interpreting Team Manager/ PractitionerTeam Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters. Team Manager Practitioners w...
  • 1 Month Ago

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Internal Communications Manager
  • University of Wisconsin–Madison
  • Madison, WI FULL_TIME
  • Job Summary: Manage internal communications and serve as a creative partner to support the Wisconsin School of Business' strategic and growth objectives. In this role, you'll collaborate with internal...
  • Just Posted

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0 Employee Communications Manager jobs found in Madison, WI area

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Radiology Technologist
  • SSM Health
  • Madison, WI
  • It's more than a career, it's a calling WI-SSM Health St. Mary's Hospital - Madison Worker Type: Regular Job Highlights:...
  • 4/24/2024 12:00:00 AM

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Associate Audit September 2024 | Madison
  • FORVIS, LLP
  • Madison, WI
  • Associate Audit September 2024 | Madison Location: Madison, WI, USA Apply Company Profile: At FORVIS, your career is des...
  • 4/24/2024 12:00:00 AM

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Inside Counter Sales Associate
  • Colony Hardware
  • Madison, WI
  • Description As an Inside Sales / Counter Sales Representative with Colony Hardware, you will help the construction indus...
  • 4/24/2024 12:00:00 AM

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Entry Level Sales
  • SPECTRUM
  • Madison, WI
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/24/2024 12:00:00 AM

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Mobile Sales
  • SPECTRUM
  • Madison, WI
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/24/2024 12:00:00 AM

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Territory Sales
  • SPECTRUM
  • Madison, WI
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/24/2024 12:00:00 AM

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Senior Creative Copywriter
  • Confluent
  • Madison, WI
  • With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern ...
  • 4/20/2024 12:00:00 AM

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Management & Sales Training Program (Madison/Rockford)
  • Sherwin-Williams
  • Madison, WI
  • The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you...
  • 4/1/2024 12:00:00 AM

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Communications Manager jobs
$115,644 to $161,680
Madison, Wisconsin area prices
were up 1.3% from a year ago

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Being honest and communicating effectively with employees can transform levels of engagement, which, in turn, can drive long-term organizational success.
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Internally, we restrict access to personal information to essential employees and third parties on a “need to know” basis.
February 07, 2020
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We assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party.
January 23, 2020