Summary: At Southwest Community Health Center, our mission is to provide high-quality and accessible medical, dental, and behavioral health services to individuals and families in the Greater Bridgeport area, especially the uninsured. To that end, our Human Resources team is committed to modeling a culture of teamwork and empowerment to allow staff to deliver on our mission. We are looking for the right person to join our team!
A highly skilled Talent & Employee Relations (ER) Supervisor will assist with employee relations, policies, and practices to help us thrive with clarity and compassion. As the first face of our company culture, the Talent & Employee Relations (ER) Supervisor will play a critical role throughout the entirety of a SWCHC employee’s lifecycle, from sourcing and recruiting, to acting on good-faith concerns, to ensuring the quality of performance management, to promotions and more.
The ideal candidate will have experience building positive relationships with staff, policy interpretation, supporting and coaching managers, onboarding, exit interviews, conflict resolution, and terminations. Also, the ideal candidate will have excellent interpersonal skills as well as a passion for nurturing employee engagement through an explicit lens of Diversity, Equity, and Inclusion.
Specific Duties and Responsibilities: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).
Employee Relations
- Leads employee relations for 300 exempt and non-exempt community health center employees. Serves to triage employee concerns, by building strong relationships, conducting seek-to-understand conversations and investigations, and partnering with the larger Human Resources team to discuss context, precedence, and document recommendations.
- Advises and trains managers and supervisors in proactive managerial best practices, such as check-ins, new-hire training and expectations, employee goal-setting, and overall documentation best practices.
- Advises and trains managers and supervisors in ER best practices and strategies for managing supervisor problems and employee concerns, including performance issues and performance improvement plans. Develops further training as needed.
- Uses surveys, interviews, and other studies to review human resource policies, compensation, and other employment issues. After analyzing the information, recommends next steps.
- Researches and summarizes federal, state, and local laws concerning employment to managers, supervisors, and employees.
Talent/Career Development
- Oversees the career development and internal recruiting efforts within the organization.
- Designs a diverse and inclusive recruitment strategy; develops and maintains contacts with educational institutions, Primary Care Associations (PCAs), employment agencies, placement firms, and other sources of applicants.
- Manages on-campus and off-site recruitment programs, including job fairs, trade shows, and media presence. Some travel required.
- Supports and supervises the Recruiting Coordinator, by guiding and sharing best practices, removing obstacles, and ensuring that tasks are aligned with the recruitment strategy.
- Customizes the new hire onboarding program as needed, and serves as backup for onboarding and orientation, as required.
- Partners with Total Rewards Manager to align on starting compensation for new hires and point-in-time requests, when escalated by employees and supervisors.
- Prepares and analyzes reports and other data to monitor applicant flow, selection, and turnover for compliance with legal regulations and with organization goals and policies.
- Designs and develops performance management process and tools through the HRIS system (onboarding surveys, exit interviews, probationary period evaluations, and performance reviews).
- Supports organization-wide processes and programs in talent retention, promotion, and succession planning; manages related change processes and relationships with senior internal stakeholders.
- Works collaboratively with the larger Human Resources team, and subject-matter experts, to assess manager learning needs; partners to design and implement effective role-based learning solutions.
General Human Resources
- Able to work extended workdays to support staff, as needed.
- Defines timely project schedules and manages multiple projects simultaneously.
- Communicates with the senior management team on an on-going basis, providing information and data as requested.
- Makes recommendations to Director of Diversity, Health Equity, & Inclusion and Chief People Officer to improve talent processes.
- Keeps up to date on employee relations and talent tools, trends, and ideas.
- All other duties as assigned.
Qualifications and Experience:
- Minimum of three years in employee relations OR its equivalent through training, education, and other experience.
- Strong ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Working knowledge of CT & Federal labor/employment laws required.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
- Capacity for thought leadership in Diversity, Equity, & Inclusion.
- Demonstrated exceptional communication skills, both written & verbal, to all employee and management levels. Proven ability to successfully interact with all levels within the organization.
- Excellent computer skills (MS Office, especially Excel)
- Desire to continue learning.
- Preferred but not required:
- Experience in healthcare
- Spanish fluency
- SHRM-CP or SHRM-SCP
Physical Requirements and Work Environment:
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel within Bridgeport CT as required to work with staff.