Employee Communications Supervisor supervises employee communication policies and programs within an organization. Oversees the creation, distribution, and communication of pertinent company documents, materials, and handbooks. Being an Employee Communications Supervisor ensures communication programs follow established guidelines. May require a bachelor's degree. Additionally, Employee Communications Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Overview
Talent Pool - Administrative & Clerical
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information.
The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this role is 2pm-10 : 30pm, Monday - Friday.
Primary Responsibilities :
Responsibilities
Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur.
Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
Ensure EMTALA compliant registration steps are taken for emergency department patients.
Provides information and / or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations.
Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Qualifications
EDUCATION : Required : High School diploma or equivalent.
Preferred : Associate Degree or Certification in Health Care Administration EXPERIENCE : Required : 1 year customer service experience in a healthcare or related setting;
6 months healthcare office experience.
Preferred : Medical Terminology; 1 year patient registration and / or revenue cycle experience. LICENSURE / CERTIFICATION / REGISTRY / LISTING : REQUIRED
PREFERRED
Last updated : 2024-04-24
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