Employee Communications Supervisor jobs in Long Beach, CA

Are you looking to be a vital member of the City of Redondo Beach's Emergency Communications team? We are looking for current Communications Dispatch Supervisors and/or experienced Communications Dispatchers ready to take the next step in their career to join our Emergency Communications Center!

Under the direction of the Police Chief and supervisors, the Communications Supervisor performs varied supervisory work in the City's Emergency Communications Center; performs work under general instructions, but with established policies, procedures and precedents as guides; and performs related duties as required to achieve successful results in support of the City's mission, goals, policies and objectives.

This position will remain open until filled. Application review occurs when requested by the hiring department. Prompt application is encouraged. Only qualified applicants will be invited to continue in the selection process.

This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to:

• Maintaining supervision and control of Police and Fire dispatch and call taking services during assigned shifts in accordance with established policies and procedures
• Supervising and evaluating Emergency Services Dispatchers and trainees
• Performing the duties of an Emergency Services Dispatcher during relief periods, moderate to major Center activity, during emergencies or high priority incidents, or as necessary
• Understanding and applying complex applications for data retrieval using searches in a computer aided dispatch system
• Meeting with Police and Fire department personnel to solve operational issues and recommending changes in operational procedures
• Assisting the Communications Manager in the performance of administrative tasks and projects
• Working shifts and irregular hours including days, evenings, nights, overtime and including weekends and holidays; must be available for call-back and automatic return to work with reasonable response time during off-duty hours for major emergencies, disasters, critical incidents and as otherwise required
• Working in an environment that requires the ability to sit for extended periods of time, read color coded displays; use a computer terminal for extended periods; hear sufficiently to accurately and completely obtain information from callers; and communicate clearly to effectively dispatch information over the radio/communication system. Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds may be required.
• Providing outstanding internal and external customer service, communicating effectively with the public and fellow employees, solving problems and proactively creating sustainable solutions to issues
• Conducting duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
• Supporting the City's mission, goals, policies and objectives
• Supporting City's corporate values of: openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal responsibility
• Performing other related duties as required

Expected Knowledge, Skills, and/or Abilities:
The position requires the ability to understand and use methods, procedures, techniques and equipment used in modern computer-aided public safety dispatching system and to supervise a group of Emergency Services Dispatchers in demanding, around-the-clock shift work. Also needed is the ability to exercise effective management, to create teamwork and develop mutual respect on the assigned shift, to instruct and supervise Emergency Services Dispatchers in a demanding multi-tasking environment. Other requirements include the maintenance of payroll records, personnel evaluations, reports and investigations of complaints. Candidates must be able to communicate effectively, both orally and in writing, establish and maintain effective working relationships with personnel in other departments and the public.

Qualified Applicants Must: 

• Be at least 18 years of age at the time of appointment.
• Possess of a high school diploma or G.E.D. equivalent.
  • Additional college credits, bilingual skills and supervisory experience are highly desirable.
• Possess a minimum of two (2) years as a public safety Emergency Services Dispatcher with computer-aided dispatching experience.
  • Applicants will be required to successfully test on CritiCall, a work sample test that simulates a generic dispatch environment and typing test with results of a minimum of 45 corrected words per minute.
• Pass a California Certified Dispatcher School within 18 months of appointment, or currently hold a recognized equivalent certification of a State or Municipal Agency.

Desired Skills and Knowledge:

Desired skills and knowledge include any combination of training, education and experience which demonstrates potential ability to perform the duties of the Communications Supervisor.

The position requires computer literacy with knowledge in the use of Microsoft Word and Excel and the ability to learn the efficient use of the department's Computer Aided Dispatch and Records Management Systems, State, County and local computer databases and other computer systems. Also required is the ability to communicate using email programs and to understand and adhere to city policies for information technology.

The position's expected competencies are to provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work. The position also requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal, customer service, diplomatic skills and ethical conduct.

PROBATIONARY PERIOD: 12 months

SELECTION PROCESS:
The selection process may include but is not limited to: application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process, such as: reference check, background investigation, fingerprint criminal history check, post-offer drug test, post-offer psychological and post-offer medical examination, the cost of which will be borne by the City.

Candidates must fill out the employment application and supplemental questions completely and accurately. Incomplete applications, including references to "see resume", are considered incomplete and will be disqualified.

The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date.

Qualified Military Veterans are given an additional five points to a passing score for both open- competitive and promotional recruitment. Proof of Veteran's status must be provided prior to the completion of the testing process and should be attached to your application if possible.

Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.