Employee Communications Supervisor jobs in Oakland, CA

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Salary Information
This is an BART Police Management Association (BPMA) Union Represented position under Pay Grade CS (PMA Civilian Administrator)

$ 127,752.00/Annual Salary (Minimum) to $ 148,248.00/Annual Salary (Maximum)

Note: External candidates will be offered a starting salary based on the minimum annual salary.

Who May Apply
All current BART employees and qualified individuals who are not yet BART employees.

Reports To
Command Level Officer

Days Off
Variable - as assigned.

Department
BART Police Department is a progressive agency and has been on the forefront - and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.

Current Assignment
Under direction, plans, organizes, and provides supervision and training to police dispatchers in the Communications section of the Police Department. May be required to handle other supervisory duties within the police department; and performs related duties as assigned.

Selection Process
This position is represented by the BART Police Management Association. The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The selection process will include 3 phases:

Phase 1: Minimum Qualification Screening.
Phase 2: Panel Oral Board Interview.
(Note: Oral boards are tentatively scheduled for April 29-30, 2024.)
Phase 3: Deputy Police Chief's interview, if successful in Panel Oral Boards.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as requested and/or required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations).

If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

** Please note that the entire selection process may take up to 6 months to one year. **

Candidates that are unsuccessful in the written, physical agility and/or oral board process can reapply online for future openings. However, candidates that are unsuccessful in the background process must wait at least 6 months before reapplying.

Coordinates the operation of the police communications center.
Formulates policies; reviews and implements operational procedures, policies, and work standards.
Plans and coordinates the activities of police dispatchers involved in providing technical communications support for police activities.
Schedules subordinates for shift coverage and time-off.
Supervises and conducts formalized training programs of subordinates.
Supervises, trains, and evaluates assigned staff.
Maintains and secures police dispatch records and files.
Monitors budget expenditures and other fiscal responsibilities of the section.
Prepares reports related to activities of the section.
Provides administrative and technical assistance to police managers and other departments within and outside the District.
Responds to inquiries from other agencies and the public regarding work activities and procedures; responds to complaints from the public.
Assists the Records Supervisor with CPRA requests related to received and dispatched calls for service.

Education:
Possession of a high school diploma, GED, or recognized equivalent.

Experience:
Four (4) years of (full-time equivalent) verifiable dispatching experience in law enforcement or emergency services. Supervisory or training experience is preferred.

Other Requirements:
Must be able to pass a detailed background investigation prior to appointment.
Must be able to work various shifts, weekends, holidays and overtime.
Must possess a valid California driver's license and have a satisfactory driving record.

WORKING CONDITIONS

Environmental Conditions:
Office environment; exposure to computer screens and dispatch equipment.

Physical Conditions:
May require maintaining physical condition necessary for sitting for prolonged periods of time. May require occasional lifting up to fifteen (15) pounds.

Knowledge of:

• Principles, practices, methods, and techniques related to the operations of a communications center.
• Operation of police radio, CADS/RMS, 9-1-1/PSAP, and law-enforcement automated systems and equipment.
• Supervisory principles and methods, including work planning, assignment coordination, training, motivation, and discipline.
• Basic business computer user applications in order to input, update, and retrieve computerized records.
• Maintenance and security of police communications records and files in compliance with legal and Peace Officer Standards and Training requirements and Public Records Act.

• Planning, assigning, directing, and reviewing the work of police dispatchers and support staff.
• Selecting, training, motivating, evaluating, and providing leadership to assigned subordinates.
• Implementing and interpreting goals, objectives, work rules, policies, procedures, and work standards.
• Analyzing problems, evaluating alternatives, and making sound and viable recommendations, including corrective action.
• Ensuring the accurate maintenance, confidentiality, and control of records.
• Preparing clear and concise reports and other documents.
• Exercising sound independent judgment within established general policy guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of duty.
• Operating and trouble-shooting radio, CADS, and other dispatch and office equipment.

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at .