Employee Development Specialist jobs in Oklahoma City, OK

HR Programs Manager  I - C32A

This position is located in Oklahoma City, Oklahoma.

Annual Salary: $85,000.00  Full State Employee Benefits

Job-related travel is occasional and a valid driver's license and car insurance are required.
 

We are seeking a dynamic and experienced Trainer/Facilitator specializing in leadership development and customer service to join our team. This role will involve delivering training programs focused on enhancing leadership skills and fostering a customer-centric approach within Oklahoma Human Services. The ideal candidate will possess a strong background in leadership development, customer service principles, and adult learning methodologies.

Minimum Qualifications:

Education and Experience requirements at this level consist of a bachelor’s degree plus three years of professional-level experience in human resource management or development;

or an equivalent combination of education and experience, substituting one additional year of professional or technical public sector human resources management experience for each year of the required education;

or an equivalent combination of education and experience, substituting the possession of a master’s degree in public administration, human resources or a closely related field for one year of the required experience.

Preference:

Preference may be given to applicants who have at least 5 years of full-time talent development/training delivery experience at a professional level.

Job Responsibilities:

• Facilitate interactive and impactful classroom and live online training on a variety of business, professional and interpersonal topics for employees at all levels of the organization.
• Utilize various instructional techniques to accommodate different learning styles.
• Maintain a dynamic and inclusive learning environment that encourages participation and knowledge sharing.
• Deliver training focused on leadership fundamentals, including communication, decision-making, and team building.
• Instill a customer-centric mindset by delivering training on service standards, empathy, and effective communication.
• Analyze training metrics and performance indicators to identify areas for improvement.
• Continuously update training materials and methodologies to reflect evolving best practices and industry trends.
• Strong knowledge of leadership theories, coaching techniques, and customer service principles.
• Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
• Exceptional interpersonal skills and the ability to build rapport with individuals at all levels of the organization.
• Detail-oriented with strong organizational and project management capabilities.
• Flexibility to adapt to changing priorities and deliver high-quality training solutions in a fast-paced environment.

Join Our Team:

If you are passionate about developing leaders and fostering a culture of exceptional customer service, we invite you to apply for this rewarding opportunity. Join our team and make a positive impact on the success and satisfaction of our employees and customers alike.
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If you have questions, please contact DHS.Careers@okdhs.org

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number: 24-BC079

83004880/JR29082