Employee Health Services Manager is responsible for managing the employee health service functions of the organization. Administers healthcare program operations and supervises subordinate staff. Being an Employee Health Services Manager ensures that all medical records are kept in a manner compliant with appropriate policies and procedures. May be responsible for administering employee physicals, injury related diagnoses, or other types of referrals according to OSHA regulations. Additionally, Employee Health Services Manager may provide consultation regarding workers' compensation, infection control or other employee health related issues. Typically requires a bachelor's degree. Typically reports to a director or head of a unit/department. Typically requires a registered nurse. The Employee Health Services Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Employee Health Services Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Under the direction of department
leadership, social service care manager staff provide services consisting of
comprehensive case management, care coordination, continuing care services, and
clinical social work services including crisis intervention and emotional
support within the professionals defined scope of practice. In addition, the
social services care manager is responsible for providing education addressing
physical, psychosocial, financial, environmental, and other needs of patients
and families and/or significant others. The social services care manager is
part of an interdisciplinary team who promotes health and address medical and
non-medical barriers.
Essential Job Functions
Proactively screens and assesses the acuity and
transitional needs of each assigned patient.
Identifies high risk patients through risk stratification
tools and ongoing assessments including ED utilization and hospitalizations to
address the medical/psychosocial/financial needs of the patients and their
support systems in both ambulatory and hospital settings.
Conducts initial and ongoing assessments and chart review
to identify potential and or actual psychosocial barriers.
Engages and collaborates with patients, family members and
healthcare team to establish a care plan that addresses the mutually identified
needs of the patient.
Treats all patients with compassion and respects
individual rights to self-determination.
Coordinates patient needs between support systems,
healthcare professionals, community and state agencies. Serves as a liaison
between hospital, clinic and community agencies to facilitate care coordination
and the exchange of clinical and referral information.
Advocate for and assist the patient as they move across
the care continuum.
Provides information and education about available
resources to patients and their support systems.
Reinforces goals of care and treatment plans with patients
and support systems in order to enhance patient and support system engagement.
Partners with the multidisciplinary/healthcare team and
the Care Management team to guide/advocate placement to the appropriate Acute
rehab, LTACH, SNF, long-term care facility, assisted living facility, or Home
Health Care, in-home services, hospice, ancillary OP services and/or DME as
clinically appropriate and within scope of practice.
Demonstrates and utilizes knowledge of services and
resources related to the needs of the patient.
Effectively collaborates and coordinates care needs with
the care management team as appropriate for optimal patient outcomes.
Monitors the need for revisions to the plan of care and
makes recommendations to the multidisciplinary team when indicated.
Understands consultative disciplines and their role in
patient care.
Maintains working knowledge of CMS requirements and
readmission penalties.
Maintains working knowledge of insurance/payer benefits.
Modifies treatment plans to reflect changes in patients
progress related to the plan of care.
Social service Care managers will ensure that assessment,
interventions and goals of care are accurately documented in the patients
electronic medical record in a timely manner.
Utilizes standards of professional practice in all
documentation and communication consistent with organization/department policy
as well as professional licensing boards and ethical guidelines established and
universally supported by the profession.
Documentation and patient information shall be secured and
maintained in accordance with Billings Clinic policy, HIPPA, state and federal
guidelines.
Identifies service gaps and participates in organization
programs to address and improve quality of care.
Advocates for marginalized or vulnerable populations by
identifying cases of abuse and neglect and appropriately involving risk
management and regulatory agencies.
Participates in continuing education, department planning,
work teams and process improvement activities.
Adheres to department and organizational policies
including but not limited to confidentiality, infection control, patient
rights, medical ethics, advance directives, and disaster protocol and safety.
Demonstrates the ability to be flexible, open minded and
adaptable to change.
Maintains current licensure (where applicable).
Utilizes standards of professional practice in all
communication with patients, support systems and colleagues.
Maintains competency in organizational and departmental policies/processes
relevant to job performance.
Minimum Qualifications
Education
4 Year / Bachelors Degree social work or related field;
human services, sociology or psychology.
Other Minimum Qualifications
Previous experience in health care field preferred.
Excellent written, verbal and listening skills.
Willingness to establish effective working relationships
with internal and external customers.
Ability to manage conflict, stress and multiple
simultaneous work demands in an effective and professional manner.
Incorporate population specific needs, from birth to
geriatrics, into all aspects of communication and patient care.
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