Employee Health Services Manager jobs in Roseville, CA

Account Manager – Employee Benefits Department

We are actively recruiting an Account Manager in our Employee Benefits Department to join the dynamic InterWest team! The Account Manager supports enhancing and developing relationships with clients, carriers, coworkers, vendors and industry partners. This position requires an Account Manager who can provide high-level service and develop and articulate innovative strategies to address the unique needs of our clients.

This position will be based in our Chico, Sacramento, or Woodland office.

InterWest has been recognized continually for our outstanding client service, company culture and community service. Our clients' financial growth and security is our top priority. We understand that as the insurance world evolves and competition intensifies, the need for innovative thinking increases.

We continue to develop new, creative insurance solutions for our clients and effective work processes and tools for our employees. Our structure is based on successful teamwork, both internally and with our external partners. We have one strong unifying vision, which is to continuously flourish as an industry leader and be the best organization we can be.

Our team is comprised of talented professionals who:

• thrive in a high energy organization
• have a desire to provide the highest quality of customer service
• are committed to giving back to the communities in which we work and live
• maintain the highest ethical standards
• enjoy a culture that encourages life-work balance
• value an inclusive, diverse work environment

ESSENTIAL FUNCTIONS:

Develops effective client relationships by:

• Maintaining consistent and continuous communication with assigned clients including HR Managers/Directors as well as CEOs / CFOs.
• Providing prompt and courteous service and assistance to clients as needed.
• Meeting or surpassing the customer service expectations of clients in accordance with agency standards and workflows.
• Providing needed information to and resolving issues for clients.

Performs or assists with account administration by:

• Assisting in the development and implementation of clients’ benefits strategies
• Completing client servicing tasks related to new business set up and applications, renewal applications, and policy research.
• Maintaining current and accurate customer databases and files.
• Assisting in account processing, installing new policies, ordering client materials
• Assisting client in daily administrative issues, enrollments, claim problems
• Coordinating open enrollment meetings as needed
• Fulfilling all aspects of open enrollment in partnership with producer
• Creating pre-renewal and renewal timelines project plans and presentations
• Marketing new business and renewals.
• Coordinating with producer on out-of-scope services

Ensures the accuracy and value of service to clients by:

• Maintaining competency and knowledge of client data including policy information, significant dates and deadlines, and changes to client records.
• Escalating client issues or advising the Producer on client issues as appropriate.
• Participating in seminars and other training to maintain required skill levels and enhance job and industry knowledge.
• Understanding and explaining all aspects of carrier renewals to assigned clients.
• Confirming all services are implemented according to established project plans and all client deliverables meet InterWest’s quality standards.
• Effectively presenting and implementing InterWest’s value added services.
• Keeps current on changes in legislation impacting employee benefit programs and communicates these to clients

ADDITIONAL RESPONSIBILITIES

• Other duties as assigned.
• Printing and collating client materials.

JOB QUALIFICATIONS

Education: High school diploma or equivalent.

Experience: One to five years’ work experience in the insurance industry or related field.

Special Requirements: Active Life-Only, Accident and Health Agent license. Manage required annual continuing education and renewal of Life-Only, Accident and Health Agent license.

Starting compensation for this specific role (all salary decisions are based on experience, skills, education, training, certifications and licenses, and geographical location):

$47,500 - $65,000

Job Type: Full-time

Pay: $47,500.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

License/Certification:

• Life & Health Insurance License (Required)

Ability to Commute:

• Sacramento, CA 95826 (Required)

Work Location: In person