Employee Performance Specialist jobs in Kansas City, MO

Looking for a change? If you have previous employee benefits experience, AssuredPartners has an exciting career opportunity for an Employee Benefits Specialist/Account Manager in Independence, Missouri!

This position can be based out of our Sedalia, Warrensburg, or Independence, MO offices.

The Employee Benefits Specialist acts as the Account Manager within our Small Groups Employee Benefits Team and assists in day to day client support in our employee benefits department. This is an insurance office setting (not call center). You'll be actively managing the benefits marketing process with our carriers, processing eligibility requests, and client support and retention. Previous experience within an insurance brokerage, insurance carrier, or human resources position working with employee benefits, are a few roles that would translate well to this position. A Life and Health License is preferred.

As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.

As one of the fastest growing insurance brokers in the U.S., we are excited to bring on those interested in growing their career in the insurance industry. Opportunity awaits you with us!

Why this Role?

• Build meaningful relationships with clients while providing them with impactive solutions
• High visibility to Senior Leadership – work alongside Client Services, Sales and Agency Leadership who prioritize your learning and development
• Opportunity for upward mobility and advancement opportunities across AssuredPartners!

Responsibilities:

• Manage the marketing process, obtain approved census from client, market per instructions.
• Process eligibility requests.
• Provide customer service support to resolve employee claims questions and issues regarding their health and welfare coverages.
• Perform administrative tasks related to all types of employee benefit programs for client employees, including group medical, dental, vision, life, disability, Health Savings Accounts, Flexible Spending Accounts, and retirement accounts.
• Resolve client employee issues and concerns through customer service.
• Reviewing for accuracy, processing client information into client systems.
• Support in client retention by maintaining a positive image with the client.
• Assists in the development of strong business relationships with appropriate insurance carrier personnel.
• Answer incoming questions about insurance policies and insurance coverage issues.
• Keep track of customer inquiries and follow up to verify that all questions are answered regarding customer policies.
• Address client concerns, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
• Other duties as assigned.

Qualifications:

• 3 years of Employee Benefits experience, previous Account Manager experience highly preferred.
• Current Life and Health license preferred. Or willingness to obtain appropriate Life and Health license, with our support.
• Strong organization and written/verbal communication skills
• Demonstrated customer service focus
• Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software

Compensation and Benefits:

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Account management: 1 year (Preferred)
• Employee Benefits: 2 years (Preferred)

License/Certification:

• Life & Health Insurance License (Preferred)

Ability to Relocate:

• Independence, MO 64055: Relocate before starting work (Required)

Work Location: Hybrid remote in Independence, MO 64055