Employee Performance Specialist jobs in Schenectady, NY

The Opportunity:

If you enjoy being out and about and meeting new people and having fun at the same time, then this is the position for you! Serving as a Dealer Performance Manager for Warrior Performance Group, you would be responsible for engaging, managing, and retaining RV, Auto, Marine and Powersports dealer accounts within their book of businesses to ensure a consistent revenue and profitability stream aligned with strategic goals. This role will report to the Corporate Admin Team. A Dealer Performance Manager is responsible for soft upselling of our companies F&I products and Elite F&I services to existing and potential dealers, understanding the needs of dealers, and problem-solving.

This is a field-based position and the ideal candidate will live in the Northeast, near upstate New York .

How you will contribute to Warrior's success:

· Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers.

· Advocate for dealer success to reduce churn and problem-solve issues.

· Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.

· Work collaboratively with Admin Executives, Dealer Managers, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.

· Establish and maintain strong relationships with dealer senior leaders and decision-makers.

· Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales teams, to assure approval and success. Support and lead resolution of challenges where required.

· Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.

· In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in our F&I products.

· Support a team environment with strong morale, and positive energy, anchored on sales goals.

· Report and record all sales activity notes within our companies system and communicate properly with applicable team members.

· Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.

· Support in the management of account receivables for assigned accounts.

· Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.

· Develop trusting relationships and open communication, accepting feedback (up and down).

Your Expertise:

· Strong F&I and Sales background.

· Demonstrated success in relationship management in the RV, Powersports, Marine and the automotive industry

· Experience in digital social media advertising

· Tech-savvy with the ability to understand, interpret and present data with a consultative approach

· The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems

· Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes

· Proven track record of excellent client service

· Ability to travel domestically by airplane or car, overnight trips can be up to 50% of your travel

· Expertise in interfacing with client contacts at various levels.

· Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests.

· Ability to understand client standards and requirements pertaining to offered products, features, and capabilities.

· Ability to communicate client requirements and methodologies to the internal organization to ensure alignment

· Ability to represent the company within an assigned book of business

· Ability to utilize state-of-the-art office software and learn new software

· High integrity, self-starter, strong work ethic, with a high level of energy a must

Base salary target incentive: $40k - $140,000

Job Type: Full-time

Pay: $40,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Referral program

Physical setting:

• Office

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Willingness to travel:

• 75% (Preferred)

Work Location: On the road