Employee Relations Director jobs in Lowell, MA

Employee Relations Director oversees a company's employee relations programs, policies, and procedures. Designs and develops programs to promote employee satisfaction. Being an Employee Relations Director helps counsel employees on issues related to EEO, ADA, performance, and termination guidelines. Maintains good communication and a positive relationship with employees. Additionally, Employee Relations Director requires a bachelor's degree. Typically reports to top management. The Employee Relations Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Employee Relations Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Community Relations
  • Carleton-Willard Village
  • Bedford, MA FULL_TIME

  • Carleton-Willard Village is a retirement community located in Bedford, MA. Services include supportive care, skilled nursing, rehabilitation, and memory care all in a village-type setting. Our 72 acre sanctuary of pristine woods, meadows, walking paths and gardens is just north of Boston.

    Job Purpose: 

    The Director of Community Relations is responsible for the occupancy of our Level IV Rest Home, Llewsac Lodge.  This leadership role works closely with the Director of Admissions, the Director of Sales and Marketing, and the Director of Llewsac Lodge to develop and implement an effective admissions program to drive referral traffic to Carleton-Willard Village through a variety of outreach programs, referral agencies, and supporting marketing events.  This position also serves as a back-up to the Director of Admissions of the Nursing Center.

    Essential Duties and Responsibilities:
    • Achieves and maintains maximum occupancy for Llewsac Lodge, our Level IV Rest Home. 
    • Develops a specific outreach plan to identify and engage referral sources and leads through the sales process. Provides and evaluates feedback to/from the marketing team on the effectiveness of outreach efforts and revises plan as needed to achieve occupancy results.
    • Implements an effective marketing, resident relations, admissions and community outreach program.
    • Conduct tours of the community and grounds for potential residents, families, outside community and representatives from placement agencies and organization.
    • Interview, assess and determine if applicants are appropriate candidates for the community.
    • Handle financial arrangements related to admissions and acquire necessary information and Documentation.
    • Plan and implement marketing events.
    • In collaboration with the Director of Admission, Director of Sales & Marketing, and Director of Llewsac Lodge, coordinates the development and execution of the quarterly marketing plan.
    • Act as a liaison with discharge planners.
    • Meet with internal residents and families to discuss the admission or transfer process to Llewsac. Lodge.
    • Communicate transfer, admission, clinical and financial information to appropriate community staff members. Ensure that the community is prepared for admission.
    • Obtain the necessary medical and financial information to complete the admission or transfer.
    • Support the Director of Admissions for the Nursing Center in managing relationships with referral sources and provide information regarding current services. Respond promptly to inquiries regarding placement needs. Facilitate patient placement based on clinical services needed, bed availability, patient/family preference, geographic location, etc.
    • Conduct regular visits and serve as educational service in which the hospital learns of Carleton-Willard’s Village new, enhanced or existing services and capabilities.
    • Responsible for communicating Customer Service Satisfaction Survey results to referral sources. Works with the center team to monitor customer satisfaction and shares results with the management team and others as appropriate to develop action plans as needed.
    • Maintains a detailed working knowledge of the local market – including hospitals, managed care, specialty services and competitive data – and remains aware of any changes in these key market factors.
    • Visits competitors as needed (at least once per year) to demonstrate expert command of Carleton-Willards value proposition. Maintains competitive analysis with current data.
    • Maintains a working knowledge of healthcare industry trends and legislative/regulatory issues and communicates this information on a consistent basis to referral sources and center staff.
    • Committed to working with residents and families to develop and implement strategies that promote person-centered care.
    • Applies “5 Star” customer service approach in all aspects of job.
    Qualifications:

    • Four-year college degree with a minimum of three years of experience working in a hospitality or healthcare related environment preferred.
    • Demonstrated ability for success in selling senior communities.
    • Strong communications skills with ability to exercise discretion and judgement.
    • Participates in the Manager on Duty Program
     
    Carleton-Willard Village is committed to providing equal opportunity for employment and advancement to all team members and potential team members. Carleton-Willard Village does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.
  • 15 Days Ago

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Director of Community Relations – Bedford, MA
  • Carleton-Willard Village
  • Bedford, MA FULL_TIME
  • Carleton-Willard Village Director of Community Relations– Bedford, MA Full-Time It Takes a Village. Come Join Ours! Carleton-Willard Village is located in Bedford, Massachusetts on a 72-acre sanctuary...
  • 7 Days Ago

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Packaging Employee
  • Nashoba Brook Bakery | Slow Rise
  • Concord, MA FULL_TIME
  • Nashoba Brook Bakery, located in West Concord Center, is looking for dependable and enthusiastic packaging and shipping employees to join our growing team at our busy artisan bakery.You'll be responsi...
  • 20 Days Ago

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Store Employee
  • 7-ELEVEN
  • Concord, MA FULL_TIME
  • During this unprecedented national emergency, 7-Eleven is committed to serving our customers and communities when they need us the most. Due to increased demand, many store locations are seeking addit...
  • 27 Days Ago

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Sales Executive- Employee Benefits
  • AssuredPartners
  • Lowell, MA OTHER
  • Overview Love what you do but not where you do it? As a Sales Executive at AssuredPartners, you will use your existing sales skills and experience and leverage AssuredPartners’ suite of resources and ...
  • 12 Days Ago

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Employee Benefits Account Executive
  • AssuredPartners
  • Lowell, MA OTHER
  • Overview As experts in protecting what matters most to businesses and individuals, our partners at Fred C. Church are looking to bring on our next Account Executive to support our Employee Benefits de...
  • 13 Days Ago

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0 Employee Relations Director jobs found in Lowell, MA area

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Internal Sales Director (Community Relations Director)
  • Maplewood at Weston LLC
  • Weston, MA
  • Community Relations Director Generous base salary and commission plus comprehensive benefits package! Want to know what ...
  • 3/19/2024 12:00:00 AM

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Director of Operation
  • NESC Staffing, Corp
  • Billerica, MA
  • Job Description Job Description Director of Operations We are looking for someone with experience managing manufacturing...
  • 3/17/2024 12:00:00 AM

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Director of Compensation
  • Ignyte AI
  • Boston, MA
  • The Senior Director of Compensation & HRIS will oversee compensation practices and the system that collects and reports ...
  • 3/15/2024 12:00:00 AM

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PROGRAM DIRECTOR
  • UHS
  • Nashua, NH
  • Responsibilities Clinical Program Director Horizon Health is seeking a Program Director to oversee the Behavioral Health...
  • 3/14/2024 12:00:00 AM

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Facilities Director
  • Aramark
  • Manchester, NH
  • Job Description We are looking for a talented Facilities Director to join our team supporting Manchester School District...
  • 3/8/2024 12:00:00 AM

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Director, Facilities
  • Symbotic
  • Wilmington, MA
  • Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
  • 2/28/2024 12:00:00 AM

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Activities Director
  • Sunrise Senior Living
  • Burlington, MA
  • Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an e...
  • 2/16/2024 12:00:00 AM

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Director of Stewarding
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 5/15/2023 12:00:00 AM

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Relations Director jobs
$181,635 to $240,940
Lowell, Massachusetts area prices
were up 1.6% from a year ago

Employee Relations Director in Monroe, LA
Typical responsibilities of an employee relations manager include acting as a liaison or intermediary between employees and managers, and either creating or advising on the creation of policies around employee issues like fair compensation, useful benefits, proper work-life balance, reasonable working hours, and others.
December 05, 2019
Employee Relations Director in Laramie, WY
The basic purpose of an employee relations area within the human resources department is to maintain solid working relationships between the employer and employees.
December 04, 2019
Employee Relations Director in Great Falls, MT
Specifically, Employee Relations provides consultation, direction, and oversight in performance appraisals, disciplinary processes, employee complaints, workplace injuries and workers’ compensation, union contracts, and effective manager-employee relationships.
January 11, 2020