Employee Relations Manager designs, plans, and implements a company's employee relations programs, policies, and procedures. Maintains good communication and positive relationships with employees to promote employee satisfaction. Being an Employee Relations Manager guides department managers and employees throughout the performance management and goal setting process. Identifies and analyzes issues with employee relations infractions. Additionally, Employee Relations Manager provides recommendations for resolutions. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Employee Relations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Employee Relations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Overview
Talent Pool - Administrative & Clerical
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information.
The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this role is 2pm-10 : 30pm, Monday - Friday.
Primary Responsibilities :
Responsibilities
Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur.
Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
Ensure EMTALA compliant registration steps are taken for emergency department patients.
Provides information and / or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations.
Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Qualifications
EDUCATION : Required : High School diploma or equivalent.
Preferred : Associate Degree or Certification in Health Care Administration EXPERIENCE : Required : 1 year customer service experience in a healthcare or related setting;
6 months healthcare office experience.
Preferred : Medical Terminology; 1 year patient registration and / or revenue cycle experience. LICENSURE / CERTIFICATION / REGISTRY / LISTING : REQUIRED
PREFERRED
Last updated : 2024-04-24
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