Employee Relations Manager jobs in Madison, WI

Employee Relations Manager designs, plans, and implements a company's employee relations programs, policies, and procedures. Maintains good communication and positive relationships with employees to promote employee satisfaction. Being an Employee Relations Manager guides department managers and employees throughout the performance management and goal setting process. Identifies and analyzes issues with employee relations infractions. Additionally, Employee Relations Manager provides recommendations for resolutions. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Employee Relations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Employee Relations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

E
Client Services Manager
  • Employee Benefits Corporation
  • Middleton, WI FULL_TIME
  • Position Summary:
    Employee Benefits Corporation is hiring for a Client Services Manager. The Client Services Manager is responsible for the day-to-day leadership of an assigned group of Client Account Representatives, who are responsible for client relationship management. 
     
    This person may work in our Middleton, WI office, or be partially remote, depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office as well as available as needed for onboarding Client Services team members and other team meetings. In office requirements are not expected to exceed more than a few times a month, and some months may not be required to be in office at all and may work entirely remotely if desired.
     
    Responsibilities Include:
    • Oversee the day-to-day operations of the Client Services team
    • Establish, promote and foster a work environment that empowers employees and focuses on continuous improvement, customer centricity and collaboration
    • Address customer service issues in a professional manner utilizing diplomacy and tact
    • Coordinate workflow with other departments as needed during peak activity periods
    • Track, monitor and report key operational performance measures as defined jointly with the Customer Experience Director
    • Establish and maintain work schedules (e.g., staff hours, PTO), identify resource needs (including overtime), review needs with Client Experience Director, and allocate resources accordingly
    • Proactively manage CRM database, ensuring the documentation of each customer interaction and action item by assigned staff in a compliant manner and in adherence to department standards
    • Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback
    • Provide ongoing and timely performance feedback to team and complete written annual performance evaluations
    • Recommend and assist in the development and implementation of company and departmental goals and objectives
     
    Qualifications:
    • Bachelor’s degree in business or related discipline; may be substituted with four years directly related work experience
    • Minimum two years prior supervisory experienced to include completing performance appraisals, setting expectations, providing feedback and developing employees
    • Minimum five years’ experience in customer-centric role
    • Strong presentation and meeting facilitation skills
    • Demonstrated success navigating and managing complex and escalated customer issues
    • Proven strong organizational skills coupled with excellent multitasking abilities
    • Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen
    • Demonstrated experience in de-escalating client issues
    • Strong attention to detail and critical thinking skills to help manage difficult situations
    • Demonstrated ability to develop, maintain and foster relationships at all levels of the organization
    • Demonstrated ability to maintain a positive, empathetic, and professional attitude internally and externally
    • Demonstrated experience coordinating activities and tasks of a variety of resources toward a specific business goal
    • Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction
    • Demonstrated ability to guide clients through troubleshooting and navigating various company systems and the mobile application
    • Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs
    • Intermediate proficiency with Microsoft Word, Excel, and Outlook
    • Basic proficiency with Microsoft PowerPoint
    • Demonstrated familiarity with electronic meeting facilitation tools
    • Previous experience working with a Customer Relationship Management system (CRM)
    • Ability and willingness to travel (1-2 times a quarter) to an outside client, meeting or conference during workday
    • Possession of valid State Driver’s License and access to reliable transportation
     
    Preferred Qualifications:
    • Subject matter expert in Employee Benefits Corporation’s product offerings or equivalent experience in the health care industry
    • Previous experience managing others
    • Previous experience training others
    • Certificate in Flexible Compensation (CFC) designation
     
    We offer:
    • A friendly, collaborative team environment
    • A competitive compensation and benefits package that includes employee-ownership
    • Opportunities for personal and professional growth
    • Flexible scheduling to encourage and support a healthy work-life balance
     
    More About Us:
    Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support.  We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services.  ?
     
    Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
    If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
    We are an equal-opportunity employer.

     

  • 25 Days Ago

E
Software Engineering Manager/Enterprise Architect
  • Employee Benefits Corporation
  • Middleton, WI FULL_TIME
  • Position Summary: Employee Benefits Corporation is hiring for a Software Engineering Manager/Enterprise Architect. The Software Engineering Manager/Enterprise Architect is a multi-faceted role, respon...
  • 1 Month Ago

F
Member Relations Manager - Midwest
  • Foremost Farms USA
  • Madison, WI FULL_TIME
  • Position Overview This position is responsible for leading regional team of field service representatives, managing member-owner procurement programs, ensuring a high-quality milk supply to fulfill co...
  • 24 Days Ago

M
Employee Benefits Client Manager II
  • M3 Insurance Solutions, Inc.
  • Madison, WI FULL_TIME
  • The Opportunity Are you ready to embark on a fulfilling career journey as an Employee Benefits Client Manager? If you’re passionate about providing exceptional client service, building strong client r...
  • 18 Days Ago

A
Employee Benefits Assistant Account Manager
  • Ansay & Associates
  • Madison, WI FULL_TIME
  • We are seeking a proactive and detailed-oriented Assistant Account Manager to join our employee benefits team. In this role you will work closely with the Account Manager to ensure the seamless delive...
  • 20 Days Ago

M
Employee Benefits Client Manager II
  • M3 Insurance
  • Madison, WI FULL_TIME
  • Essential Functions and Responsibilities: Lead service on assigned book(s) of business (or clients) by leveraging internal resources and delegating work utilizing appropriate resources. Lead the renew...
  • 1 Month Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Employee Relations Manager jobs found in Madison, WI area

W
Assistant director mba and master and recruitment
  • Wisconsin School Of Business
  • Madison, WI
  • Full job description Job Summary: This position will work under the direction of the Associate Director of MBA and Maste...
  • 4/24/2024 12:00:00 AM

C
Staffing Assistant
  • CHANDRA TECHNOLGIES INC
  • Madison, WI
  • Job Description Job Description We are looking for a Staffing Assistant to work on a Full-Time basis in a good working e...
  • 4/24/2024 12:00:00 AM

B
HR/Admin Assistant
  • BIOFerm
  • Madison, WI
  • Job Description Job Description BIOFerm™, an innovative renewable energy company, is looking for a full-time HR/Administ...
  • 4/24/2024 12:00:00 AM

I
Senior Human Resources Generalist/HR Business Partner
  • Iewc Holdings Corp.
  • Madison, WI
  • Senior Human Resources Generalist/HR Business Partner Job Category : Human ResourcesRequisition Number : HUMAN001600Appl...
  • 4/23/2024 12:00:00 AM

T
Human Resources Generalist
  • The Qti Group
  • Cottage Grove, WI
  • The QTI Group is partnering with a Cottage Grove-based client with an immediate need for an HR Generalist. This contract...
  • 4/22/2024 12:00:00 AM

M
Bilingual HR Manager
  • Masis Professional Group
  • Portage, WI
  • Company Overview: We are a leading food manufacturing company dedicated to delivering high-quality products to our custo...
  • 4/21/2024 12:00:00 AM

T
Human Resources Generalist
  • The QTI Group
  • Cottage Grove, WI
  • The QTI Group is partnering with a Cottage Grove-based client with an immediate need for an HR Generalist. This contract...
  • 4/20/2024 12:00:00 AM

C
Payroll Specialist
  • Canon USA & Affiliates
  • Madison, WI
  • **Payroll Specialist - req1194** **OVERVIEW** The Payroll Specialist assists the finance department with day-to-day, mon...
  • 4/20/2024 12:00:00 AM

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Relations Manager jobs
$115,895 to $154,263
Madison, Wisconsin area prices
were up 1.3% from a year ago

Employee Relations Manager in Alexandria, LA
In addition, they will often help laid off or terminated employees gain access to unemployment benefits or new jobs.
December 24, 2019
Employee Relations Manager in Salisbury, NC
Work that an employee is expected to perform (typically detailed in the job description).
January 07, 2020
Employee Relations Manager in Laramie, WY
Employee and labor relations subject matter expertise.
January 05, 2020