Employee Relations Specialist jobs in Johnstown, PA

Summary:

The Community Relations Specialist plays a crucial role in MLMC's Community Relations and Business Development team. Responsible for coordinating external efforts in patient panel recruitment and retention, the Specialist contributes to advancing MLMC's mission in the community. This includes organizing the center's participation in various community events, health fairs, and outreach initiatives targeting the local medically underserved populations. Serving as the primary planner and contact for these activities, the Community Relations Specialist collaborates with the Manager of Business Development and Community Relations and supports the potential expansion of the Community Relations Team.

Essential Duties and Responsibilities:

• Collaborates with the Manager of Business Development & Community Relations and Chief Financial Officer (CFO) to develop annual strategic plans with specific goals and objectives for outreach efforts.
• Ensures that all external patient recruitment and retention initiatives align with and support MLMC's mission in local communities.
• Coordinates and implements wellness and community outreach events to enhance health outcomes for patients and community members.
• Facilitates outreach efforts to connect patients and community members with essential clinical and social services to improve overall health outcomes.
• Partners with community organizations for health-related outreach events, working closely with internal staff to schedule, organize, and staff these activities.
• Provides monthly reports on outreach efforts, presenting metrics to the Manager of Business Development & Community Relations.
• Actively participates in assigned performance improvement teams, contributing to the optimization of MLMC's policies, processes, and systems to achieve established goals.

Qualification Requirements:

The Community Relations Specialist should efficiently handle essential duties and effectively communicate with community members. Proficiency in using standard equipment and software for outreach tracking is crucial. The role demands independence, experience in a healthcare environment, discretion, multitasking, workload management skills, and a focus on business development with an emphasis on addressing unmet patient needs. The candidate should collaborate well with team members, possess good communication and organizational skills, and build positive work relationships. Maintaining confidentiality is crucial when handling sensitive information in the administrative office. Reasonable accommodations can be provided for individuals with disabilities.

Education and Experience:

Minimum requirements:

• High school diploma plus three years of related experience in a health office setting. Experience in patient care and with electronic health records (EHR) is desirable.

• In addition, excellent computer and communication skills are required.
• Certification as a Community Health Worker is preferred,
  • In lieu of certification, the successful candidate must sit for certification within 12 months of hire.

Computer Literacy:

Must be proficient in Excel, Microsoft applications, and products including Microsoft Word. Must be able to learn new systems quickly. Must be able to access web-based programs safely and securely.

Travel and Training:

Must be willing to travel locally to Mountain Laurel Medical Center’s various sites and its communities. Must be willing to attend employer-paid training and conferences (online, in-person, and out of town).

Work Record:

A demonstrated work record showing good attendance, punctuality, dependability, and the ability to work well with supervisors and coworkers as part of a team effort is essential. A medical office setting is an environment that requires the ability to relate to all types of people while always maintaining a professional demeanor.

Language Skills:

The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals is essential. The ability to write routine reports and correspondence, and the ability to speak effectively to patients, co-workers and the public at large is paramount.

Reasoning Ability:

Must be able to demonstrate the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Team Work:

An essential element is the ability to work and interact effectively and positively with other staff members to build and enhance teamwork in the center and in the overall MLMC organization; team engagement is a must to be successful in this position.

Sensitivity to the Needs of Special Populations:

Must be able to demonstrate the ability to understand and respond appropriately, effectively and sensitively to special population groups served by MLMC. Special population groups include those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability, religion, etc.

Understanding of HealthCare laws and Regulations:

Must have the ability to follow HIPAA guidelines as well as an understanding of policies and procedures regarding medical records put in place by the Federal Government.

Physical Demands:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to drive, sit, handle papers, type and operate computer equipment; reach with hands and arms; talk, see, and hear. Some local travel may be required.

Work Environment:

Work is performed in a typical business office environment and periodically at locations outside the office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.