Employee Relations Specialist jobs in Waterloo, IA

Business Development & Customer Relations Specialist

$15.00 - $20.00 p/hr plus Commissions

Rydell Automotive Group is seeking a helpful & energetic Business Development & Customer Relations Specialist, a vital role in delivering the best customer experience.  You are the first point of contact with our customers when they call in for service. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry, or hospitality. This individual will flourish in a fast-paced and professional workplace.

In this role, you will assist the Service Team by communicating with customers via phone, email & text, setting appointments, and monitoring the quality of customer service. Training will be provided to equip you with the appropriate tools to be as effectively helpful as possible.

At Rydell, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Rydell, is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. 

Responsibilities

• Answer service calls and schedule appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Maintain customer notes in Customer Relationship Management (CRM) software

Qualifications

• At least one previous role based on strong customer service experience.
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

What We Offer

• Health Insurance
• Vacation and PTO
• 401(k) Plan (with a 3% Company Match)
• Life Insurance ($10,000 paid by company)
• Employee Purchase and Service Discounts
• Dental Plan
• Vision Plan
• Gym Membership Reimbursement
• Short-term Disability

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.