Employee Relocation Manager manages the employee relocation process, which may include but is not limited to sale of current residence, lease cancellation, home purchase or rental, realtor selection, mortgage assistance, and movement of household goods. Establishes, implements, and maintains policies and practices for assisting employees and their families as they relocate. Being an Employee Relocation Manager works to minimize relocation costs and disruption of work for the employee and the organization. Approves relocation budgets and plans and the disbursement of funds. Additionally, Employee Relocation Manager typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Employee Relocation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Relocation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary: The Dispatch/ Booking Coordinator is the Liaison between Agents, Haulers, Customers, and other departments within Tier One Relocation involved with a Household Goods Move.
This is a temporary position for our peak season from approximately mid April through August.
Required Education, Knowledge & Skills:
· High school diploma, some college related courses or Associates Degree desired
· Excellent oral and written communication skills
· Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)
· Detail-oriented with superior organizational and strong time management with the ability to prioritize and complete assignments on schedule
· Positive interpersonal and problem resolution skills
· Professional, friendly customer-centered demeanor
Job Functions:
· Deal directly with Agents, Haulers, Customers, and Bases either by telephone or electronically
· Respond promptly to all inquiries
· Handle and resolve any concerns between external and internal partners/customers.
· Obtain and evaluate all relevant information to handle service inquiries
· Organize workflow to meet timeframes
· Direct requests and unresolved issues to the designated resource
· Keep records of all interactions between partners and customers.
· Record details of inquiries, comments and concerns
· Communicate and coordinate with internal and external departments
· Follow up on internal and external interactions
· Provide feedback on the efficiency of the House Hold Good moving process
· Typing, filing, scanning, copying and general office clerical duties
· Ability to interpret procedures and ensure understanding of compliance
· Performs other job-related duties as needed
Job Types: Full-time, Temporary
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person
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