Employee Relocation Representative jobs in Wichita Falls, TX

Position Summary: The Dispatch/ Booking Coordinator is the Liaison between Agents, Haulers, Customers, and other departments within Tier One Relocation involved with a Household Goods Move.

This is a temporary position for our peak season from approximately mid April through August.

Required Education, Knowledge & Skills:

· High school diploma, some college related courses or Associates Degree desired

· Excellent oral and written communication skills

· Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)

· Detail-oriented with superior organizational and strong time management with the ability to prioritize and complete assignments on schedule

· Positive interpersonal and problem resolution skills

· Professional, friendly customer-centered demeanor

Job Functions:

· Deal directly with Agents, Haulers, Customers, and Bases either by telephone or electronically

· Respond promptly to all inquiries

· Handle and resolve any concerns between external and internal partners/customers.

· Obtain and evaluate all relevant information to handle service inquiries

· Organize workflow to meet timeframes

· Direct requests and unresolved issues to the designated resource

· Keep records of all interactions between partners and customers.

· Record details of inquiries, comments and concerns

· Communicate and coordinate with internal and external departments

· Follow up on internal and external interactions

· Provide feedback on the efficiency of the House Hold Good moving process

· Typing, filing, scanning, copying and general office clerical duties

· Ability to interpret procedures and ensure understanding of compliance

· Performs other job-related duties as needed

Job Types: Full-time, Temporary

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift

Work Location: In person