Full Time
Position summary:
Responsible and accountable for the management of all clinical activities of the Specialty Clinics and Employee Health.
Position Requirements:
Education
- Graduate of accredited school of nursing
Experience
- Minimum of five years nursing experience
Licenses/Certificate
- Current Missouri State Registered Professional Nurse registration
- ACLS certification preferred, but not required
Essential skills:
Human Relations Skills:
- Skills in establishing and maintaining effective interpersonal relationships with all levels of management, physicians, employees, students, regulatory personnel and the general public.
- Skills in maintaining effective medical staff relations, nursing staff relations, and interdepartmental staff relations.
- Skills in maintaining effective interpersonal skills, communication and leadership.
- Skills in problem solving
- Excellent oral and written communication skills
- Team building skills and the ability to effectively gain consensus among multiple work groups.
- Ability to prioritize and manage work effectively and efficiently to accomplish tasks while managing multiple projects at the same time and delivering friendly service.
- Ability to coach or counsel as appropriate to the situation.
- Must have the ability to respect diversity and individual needs.
Clinical Informatics and Computer Literacy Skills:
- Ability to learn and teach basic use of the electronic health record
- Ability to learn simple build functions in electronic health record
- Basic computer literacy with office programs such as excel, word, etc.
Regulatory Compliance Skills:
- Ability to read and understand hospital regulations, nurse practice act, etc.
Primary Tasks, Duties and Responsibilities:
Leadership:
- Demonstrates the ability to assist others in identifying their options and allow them to make choices.
- Demonstrates honesty, dependability, and fairness in employer/employee interactions.
- Develops job descriptions (setting clear objectives) and reviews periodically.
- Evaluates job performance of each employee in an ongoing manner, providing coaching or counseling as needed to increase their level of performance. Be mindful of consistency, fairness, timeliness and employee dignity.
- Interviews and hires new employees in coordination with Human Resources Department and the CNO/CEO.
- Follows hospital policy in the employee discipline process when required, utilizing administrative resources as required.
- Is available on an on call basis to answer staff questions and requests.
Coordination of Care:
- Communicates with physicians/providers to assess their needs from the staff/unit and addresses those needs.
- Manage schedules of provider clinics
- Communicates with hospital staff / department directors to identify and resolve difficulties related to the staff.
- Coordinates with and requests assistance of administrative staff for any problem resolution difficulties.
- Supports the policies of other departments and ensures that staff follows their policies and procedures as appropriate.
- Coordinates the activities of students assisting or observing on the unit and assists with student evaluations as requested.
- Attends hospital wide meetings as assigned.
Professional Staff Development/Competency Assessment:
- Assures all new personnel successfully complete required orientation program. Provide documentation to the CNO/Human Resources Director on or before the 90th day of employment.
- Assures the technical and professional programs for staff development are scheduled based on:
- Identified learning needs of personnel
- Communication of clinic directives, policy and procedures, etc.
- Maintenance and enhancement of clinical expertise
- Encourages personnel career development
- Conducts and participates in educational programs and staff meetings.
- Maintains clinical competency in clinical skills for all staff /self and documents to personnel file.
Staffing, Selection of Personnel, Utilization of Human Resources:
- Schedules competent staff nurses to deliver patient care.
- Responsible for staffing issues, securing required staff, and /or staffing on the unit when necessary to provide safe patient care.
- Participates in selection of personnel, determined by hiring policies of the facility and department, job requirements, qualifications, vacancies, availability and objectives relating to the quality of care delivered.
- Maintains attendance records, including proper notification for absence or tardiness.
Performance Improvement/Patient Satisfaction/Quality of Services:
- Ensures that the performance improvement program for the clinics interfaces with and supports the Nursing Department performance improvement program.
- Collects monthly performance improvement data.
- Reviews monthly performance improvement compliance with established performance measures.
- Participates in identification and selection of alternatives when negative outcomes require corrective action.
- Solicits feedback from patients, family members, physicians and staff to provide for improvement in care.
- Investigates and attempts to solve all complaints. Documents and reports all patient/family complaints and steps taken for resolution to administration.
- Participates with the Infection Control/Quality Improvement Coordinator to develop and maintain quality programs and standards.
Environmental/Equipment Safety:
- Ensures occupational safety for personnel through:
o Surveillance of safety program
o Surveillance of infection control program
o Minimizing exposure to hazardous and toxic substances
- Ensures electrical safety is maintained.
- Ensures physical facilities are maintained.
- Report all instances of employee/patient/visitor injury to administration by incident report within 24 hours and provide follow-up to prevent further occurrences as possible.
- Knowledgeable of disaster plan for hospital.
- Maintains emergency equipment/supplies.
- Assesses need for changes in equipment and supplies and presents justification to purchasing department/product review committee as appropriate
- Documents by work order to the maintenance department all equipment in need of repair or maintenance checks.
- Provides for control of narcotics and report any variances to the pharmacy in a timely manner.
Standards of Nursing Practice:
- Provides guidelines for measuring the quality of patient care, based on accepted standards of nursing practice.
- Implements standards, biennially reviewing and revising as necessary, to reflect changes in nursing practice.
- Performs appropriate assessment of patients including: history of illness, physical assessment, medication, social environment.
- Supervises and evaluates the nursing care for each patient including skilled patients, including response to interventions.
- Assists in education of patient/family.
- Knows the patient’s rights and responsibilities and ensures they are applied.
- Demonstrates effective communication skills.
- Demonstrates a caring and respectful attitude.
- Bases clinical judgment and intervention in appropriate response to the patient’s age, size and medical condition.
- Addresses and supports cultural practices as long as such practices do not harm others or interfere with the planned course of medical therapy.
- Sets an example to staff and other employees by professional attitude and behavior.
- Knows and applies the philosophy/mission of the hospital.
- Maintains and assures patient confidentiality.
- Reviews inspection standards, implements activities to meet standards and eliminate cited deficiencies.
Allocation of Resources
- Prepare and adhere to the annual departmental budget
- Plan for capital budget needs.
- Review monthly budget adherence and make adjustments as needed.
Promotion of the Hospital and Unit:
- Participates in or provides for employee participation in outreach education for community and public relations activities.
- Participates in recruitment activities as appropriate.
Employee Health
- Provides monthly employee physical forms to admissions and department managers for distribution.
- Maintains immunization/exposure status on each employee.
- Provides education to employees who experience blood borne exposure and schedules follow up testing as needed.
- Provides TB testing on hire and as appropriate to current standards
- Provides annual influenza education and immunization. Tracks immunization compliance of clinical staff.
Supervision responsibility: Direct supervision of 4-10 Clinic Staff including RNs, LPNs, medical assistants, registration staff and office coordinator/secretaries