Employee Services Director jobs in Knoxville, TN

Company Description

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations.

A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona.

Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Company Description

Westgate Resorts was founded in starting with a 16 unit resort at Westgate Vacation Villas. It now encompasses more than 14, villas at 27 beautiful resorts in premiere travel destinations throughout the United States.

Employing about 10, people, Westgate Resorts has expanded into the largest privately held corporation in the Central Florida area.

Our Mission :

We believe we enrich the lives of our guests by providing a lifetime of wonderful vacation memories.

Our Service Philosophy :

We fulfill our guests dreams by providing a quality vacation experience that exceeds all expectations.

Job Description :

As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets.

You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests that are here on vacation.

Duties :

• Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions
• Engage with guests / clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify.
• Provide 5-Star customer service to guests / clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard.
• Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions.
• Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
• Maintain a professional appearance and work environment at all times with a clean clutter free work station
• Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts

Qualifications

Qualifications :

To perform this job successfully you must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Must be outgoing and assertive
• Must be able to handle cash and tickets accurately and securely
• Enjoy working with tourists
• Positive, Self Motivated, and be able to work in a team environment
• Excellent face to face customer service skills
• Will need to be able to overcome objections
• Requires a flexible work schedule including mornings, nights, weekends, and holidays
• Passionate about genuinely helping clients get a better deal and improving their overall vacation experience

Education

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.

Language Skills

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

Additional Information

Why Westgate?

• Comprehensive health benefits medical, dental and vision
• Paid Time Off (PTO) vacation, sick, and personal
• Paid Holidays
• K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (, hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Last updated : 2024-04-10