Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Education/Experience:
Required Bachelor's degree in Labor Relations, Human Resources, Business Administration, or a related field. Minimum of 5 years of experience in labor relations, preferably in a municipal or public sector environment.
Demonstrated knowledge of labor laws, collective bargaining principles, and dispute resolution techniques.
Strong negotiation, mediation, and conflict resolution skills.
Excellent communication and interpersonal abilities, with the capacity to build trust and rapport at all levels of the organization.
Analytical mindset with proficiency in data analysis and reporting.
Ability to work independently, handle multiple priorities, and maintain strict confidentiality.
Preferred Experience in heavily unionized environment. Knowledge of local government organization, policies and procedures. SHRM, IPMA or CLRP certification.
Certificates and Licenses: Illinois Driver’s License. PHR/SPHR, SHRM-CP/SCP, IPMA-CP, CLRP preferred.
Physical Requirements/Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Work is performed in an office setting and at various facilities and outdoors locations. Traveling between worksites in town and occasional travel to other locations for meetings is required.
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