Employee Services Manager jobs in Raleigh, NC

As a core member of the Human Resources (HR) Operational Services in Employee Life Cycle, you will deliver HR service assistance to the HR community, business managers and employees. You will process complex and escalated HR requests related to multiple service lines for an assigned group of employees. In this role, you will be leading the onboarding, administrative, immigration, relocation, employee call center and master data functions of the employee life cycle within the United States and Puerto Rico HR Operations team. The position will collaborate with a team of payroll, global Hub, compensation, benefits, onboarding, HRIS and compliance subject matter experts to proactively monitor and resolve issues, ensure process improvement and accuracy and timely transactional activity. This role will need to work in-person in our Cary, NC office location.

Country HR Manager

• Define and implement metrics to measure and monitor effectiveness and compliance of areas of responsibility
• Lead various assigned projects that benefit the Employee Life Cycle and other Functional Services teams to be more streamlined and compliant
• Design, develop and implement processes, procedures, methods, standards and controls to improve the efficiency, and quality of the Employee Life Cycle (ELC)
• Oversee employee related master data transactions and audits and support compliance requirements
• Ensure resolution of employee inquiries and cases in accordance with key measures, while also providing exceptional customer service
• Design, develop and implement a robust new employee orientation and on-boarding program
• Manage immigration processes and procedures to support onboarding activities and initiatives
• Provide due diligence and or integration support and guidance as relates to ELC activities - mergers, acquisitions, and divestitures
• Understand, embrace and promote the ABB Way, our global business model
• Coach and guide team members on complex queries to help develop their process knowledge
• Leverage daily, weekly and monthly team huddles to ensure key projects and day to day responsibilities meet critical due dates and deadlines
• Clarify responsibilities and ensure backup availability through individual and team cross-training and skill development
• Provide feedback/conduct annual performance and salary reviews
• Meet financial and cost management targets to ensure alignment with the approved annual budget

• A relevant bachelor's degree with eight (8) years of experience (inclusive of 3 to 4 years leading and managing a team) or an equivalent combination of experience and education
• Process development and process/continuous improvement experience
• Results oriented with proven leadership and people and change management experience
• Strong communication and collaboration skills
• Knowledge of various HR practices, laws, policies and procedures
• Experience with a Human Resources Information System
• Experience working with a cross-functional team
• Experience managing HR and system related vendors
• SHRM certification and Workday and/or SAP experience
• Experience in large global business environment supporting 10,000 employees
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

Global Business Services (GBS) is ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.