Employee Services Manager jobs in Santa Cruz, CA

Job Title: Employee Housing Manager
Job ID: 42378
Location: Scotts Valley
Full/Part Time: Full Time

JOB POSTING

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 09-26-2022

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Colleges, Housing and Educational Services (CHES) is a multi-funded organization within the Finance, Operations and Administration (FOA) division at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, employee housing and capital planning, dining services, conference services, early education services, the Bay Tree Bookstore, ID card services, and business and financial analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents.

CHES provides on-campus housing and dining services to nearly 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families. Employee housing is provided through 51 rental units at the Laureate Court apartments and 188 for-sale homes in four different locations. The unit also provides off-campus student housing support and summer conference operations. CHES manages the auxiliary services units of the Bay Tree Bookstore and ID card services and offers Early Education Services for student parents.

Employee Housing conducts a rental housing program intended to provide a "landing pad," or transitional housing, for new UCSC employees. Also, in support of the academic mission, and to support creation of communities of learning, Employee Housing conducts a for-sale housing program, the objectives of which are to help meet institutional goals for the recruitment and retention of long-term qualified faculty and staff.

More information can be found here: employeehousing.ucsc.edu/

JOB SUMMARY

Under the general direction of the Director of Capital Planning and employee Housing, the Employee Housing Manager will be responsible for the management of the employee rental, (51 units) and the "for sale" program, currently consisting of 188 units.

In the competitive Santa Cruz housing market, the Employee Housing program provides the only attainable housing option(s) for many employees on or coming to the campus. The role of the program in recruitment and retention efforts is, therefore, critical to the well-being of the campus. Faculty and staff from throughout the campus community will meet and consult with the Manager, including recruits, employees, hiring divisions, department heads, chairs, provosts, deans, vice chancellors and other designees of the chancellor. The Manager must be able to relate to employees at all levels, showing sensitivity and the ability to resolve and forestall problems while also speaking confidently, accurately, and effectively in support of the campus Housing Access Policy.

APPOINTMENT INFORMATION

Salary Information: $89,150 - $91,850 /annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 005677 - REAL ESTATE OFCR 3

Travel: Never or Rarely



JOB DUTIES

30% - Sale, Purchase, and/or Resale of Housing Inventory

Serves as the point person for all for-sale transactions. Upon receiving the appropriate written notification from a campus owner, the Manager will assign a purchaser for the unit and will work to ensure that the transaction proceeds smoothly.
Works with Housing and/or the campus administration to determine whether the campus will purchase units when they come available.

Campus Purchase/Resale Transactions:

In the event the campus is a buying or selling/reselling a unit, the Manager will act as the transaction lead. They will be responsible for the proper generation and/or execution of the documents listed below. Specific duties include:
When selling/reselling a unit, assigning the unit to the highest priority buyer as determined by the Campus Housing Access Policy.
Draws up a purchase contract between campus and buyer(s); have contract signed by appropriate parties
Ensures that the purchase price of each unit is in accordance with campus policy.
Ensures that other project related documents are signed by appropriate parties in a timely manner.

Facilitating Title and Escrow needs:

Ensures that purchaser is satisfying reasonable lender requirements (working with Home Loan Coordinator, if necessary).
Provides instructions to escrow officer.
Provides wire instructions and required documentation to campus accounting personnel.
Coordinates parties of transaction during the entire 45-60-day escrow process to ensure timelines are met.
Articulates policy and procedure related to university mortgage loans; providing redundancy to Home Loan Coordinator's duties in the event of an absence.

Other Resale Transactions:

Should the campus not be involved in the buying or selling of the unit, the Manager will not act as a transaction lead. Instead, they will assume the role of a facilitator in order to ensure the process runs smoothly for buyers and sellers. Specific duties include:
When selling/reselling a unit, assigning the unit to the highest priority buyer as determined by the Housing Access Policy.
Assists buyers and sellers to execute required contracts and documents properly and in a timely manner.
Ensures the purchase price of each unit is in accordance with the provisions of the CC&R's, Lot Lease and/or other governing documents.
Contracts with third-party inspectors to determine deferred maintenance and depreciates home values when appropriate.

30% - Rental Program Management

Responsible for fiscal management, resident relations, repairs and maintenance, and supervision of the 51 rental units at the Laureate Court Apartments, (and any other rental units that fall within the scope of the program).
Resolving rent payment problems:
Monitors approximately $1M in capital reserves and developing major maintenance long-range plans to repair rental units as necessary.
May include negotiating deferment and payment plans with residents.

Program Management:

Resolves resident issues and complaints that cannot be addressed by other Employee Housing staff members.
Represents residents' needs to the Director of Capital Planning and Employee Housing.

Repairs and Maintenance:

Performs move-out inspections and annual inspections.
Oversees quality and appropriateness of maintenance work.
Determines short- and long-term maintenance needs.

College House Contracts:

Maintains contracts for all of the campus College houses.
Works with the Office of the Provost/Dean for Undergraduate Education to ensure that College house contracts are submitted and executed on a timely basis.

15% - Liaison to Homeowners Associations

Liaison to each of four Homeowners Associations (Cardiff Terrace, Hagar Court, Laureate Court, and Ranch View Terrace), as well as support the Architectural Review Board (ARB) for each Association. Specific duties include:
Applies expertise to the association's governing documents.
Attends monthly meetings with each Board of Directors ("Boards").
Answers questions for membership, property manager(s), lenders, and other pertinent parties.
Aides Boards in matters regarding compliance with all project restrictions.
Reviews annual budgets, financial reserve accounts, and operating procedures, advising Boards(s) if appropriate.
Assists Boards when there is a necessity to revise and re-file legal documents.
Coordinates meetings and distributing correspondence when necessary.
Supports Boards by assisting in searches for management or vendors.
Problem-solves common area maintenance issues, working with City, County, or University officials when appropriate.
Conveys procedures of Association's Architectural Review Board ("ARB") to individual owners.
Staffs the Architectural Review Boards (ARBs) for the Cardiff Terrace, Hagar Court, Laureate Court, and Ranch View Terrace Homeowners Associations.

10% - Renovation of Campus Inventory

If deemed appropriate (by the Director, Capital Planning and Construction), the Manager supports renovation efforts in units that the campus has purchased. Specific duties include:
Provides access to units for contractors.
Monitors renovation expenses and advising the Director when appropriate.
Provides input on scope of project to ensure that general needs of target demographic are met.
Conveys pertinent remodel information to campus constituencies and/or the relevant Homeowners' Association as necessary.

10% - Supervision of Staff

Responsible for the recruitment, selection, training, supervision and performance evaluation of staff. Assigns work to appropriate staff. Provides guidance on performance standards and ensures adherence and compliance with University procedures.
Actively promotes effective staff relationships, effective coordination of activity within and across functional boundaries, and excellent customer service.
Maintains appropriate confidentiality of all records and information.

5% - Fiscal Management

Develops and administers the for-sale operating and rental program operating budgets.
Develops an annual operating budget of approximately $1M for the Rental Program.
Monitors expenses and income of the Homeowners Associations, and recharging relevant expenses to the Homeowners' Association
Oversees collection of utility assessments and ground rent payments from homeowners.

REQUIRED QUALIFICATIONS

Bachelor's degree in related area and / or equivalent experience and / or training.
Strong business acumen necessary to understand and convey complexities of the housing market and loan programs.
Superior analytical skills needed to evaluate demand for housing types and programs.
Demonstrated skills in working with budgets and fiscal systems, including the development of long-range budgetary planning
Demonstrated knowledge of economic and general accounting principles and practices.
Experience with real estate transactions, including property contracts, product marketing, financing, mortgage lending terms and practices and title/escrow.
Excellent written and oral communication skills, including the ability to compile data and information, and draft formal documents and produce reports.
Excellent interpersonal skills, including the ability to explain, help others understand and accept, and follow through on legal and policy constraints and limitations.
Ability to work with Real Estate brokers, title companies, appraisers, and inspectors of real property.
Familiarity with principles of property management, including marketing and leasing of property.
Ability to research complex issues, and to draft accurate correspondence, procedures and policies.
General knowledge of computer hardware and software-proficiency with MS Word, MS Excel, MS PowerPoint, Access, and Internet skills
Demonstrated ability to train, supervise and evaluate staff.
Ability to deal with a multiplicity of demands and projects on an ongoing basis. Ability to work in a fast-paced environment of changing priorities and to maintain accuracy and attention to detail.
Ability to prioritize assignments, work independently or as a member of a team, as well as be responsive to supervision.
Ability to work with faculty, staff and students from a variety of cultural, financial and ethnic backgrounds.

PREFERRED QUALIFICATIONS

Experience working in a University/College Housing system, including experience in managing a multi-faceted program.
Department of Real Estate license.
Experience with Homeowners Associations (governance, operating budgets, reserves).
Demonstrated knowledge and understanding of commercial or residential property management, basic real estate law, and contract development and interpretation.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a criminal history background check.
Works evenings and weekends on occasion as required.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

Please visit: https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=42361&PostingSeq=1

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